Conduct Risk, Product and Regulatory Controls Specialist

Conduct Risk, Product & Regulatory Controls Lead
London | Hybrid Working

An exciting opportunity has arisen to join a prestigious Lloyd’s market insurer and syndicate at a pivotal point in its evolution.

With a new CEO driving a refreshed strategic direction, the business is placing increased emphasis on Conduct Risk, Consumer Duty and customer outcomes , alongside strengthening its overall regulatory and governance framework. Operating within the SME market, the organisation is now looking for a high-calibre individual to help shape and lead this agenda.

This is a highly visible role sitting at the intersection of Underwriting, Claims, and Compliance , with responsibility for bringing together all aspects of product governance, conduct risk, and regulatory oversight .

You will play a key role in:

• Defining and driving the conduct and consumer duty strategy
• Embedding strong product oversight and governance frameworks
• Acting as a central figure across underwriting and claims to ensure customer-centric decision making
• Providing robust challenge, assessment, and oversight of products and processes
• Leading and chairing the Conduct Risk and Product Oversight Committee
• Engaging with senior stakeholders to drive change and set the vision

This is a genuine opportunity to shape how the business approaches regulation and customer outcomes moving forward.

• Develop and enhance the organisation’s Product Governance and Conduct Risk framework
• Partner closely with Underwriting, Claims, Legal and Compliance teams to ensure regulatory alignment
• Conduct product reviews and “walkthroughs” to assess suitability, value and customer outcomes
• Identify gaps and implement improvements across governance and oversight processes
• Deliver clear MI, reporting and insights to senior leadership and governance forums
• Lead internal committees and engage with regulators where required
• Drive a culture of customer focus, accountability and continuous improvement

• Strong experience in Conduct Risk, Product Governance or Regulatory Compliance within insurance
• Good understanding of FCA/PRA expectations, Consumer Duty and Lloyd’s (desirable)
• Proven ability to influence senior stakeholders and drive change
• Experience working closely with Underwriting and/or Claims teams
• Strong analytical capability with experience using data to inform decisions and oversight
• Confident communicator, able to present at senior and board level
• A proactive, commercially aware individual who can balance regulation with business objectives

• Join a highly regarded Lloyd’s platform with a strong market reputation
• Opportunity to play a key leadership role in shaping a refreshed strategic direction
• Direct exposure to senior leadership and decision-making forums
• A chance to build and embed a best-in-class conduct and product governance framework
• Collaborative environment with strong interaction across the business