Conduct Risk, Product and Regulatory Controls Specialist

Harrison Holgate
London

Conduct Risk, Product & Regulatory Controls Lead
London | Hybrid Working

An exciting opportunity has arisen to join a prestigious Lloyd’s market insurer and syndicate at a pivotal point in its evolution.

With a new CEO driving a refreshed strategic direction, the business is placing increased emphasis on Conduct Risk, Consumer Duty and customer outcomes , alongside strengthening its overall regulatory and governance framework. Operating within the SME market, the organisation is now looking for a high-calibre individual to help shape and lead this agenda.

The Opportunity

This is a highly visible role sitting at the intersection of Underwriting, Claims, and Compliance , with responsibility for bringing together all aspects of product governance, conduct risk, and regulatory oversight .

You will play a key role in:

  • Defining and driving the conduct and consumer duty strategy
  • Embedding strong product oversight and governance frameworks
  • Acting as a central figure across underwriting and claims to ensure customer-centric decision making
  • Providing robust challenge, assessment, and oversight of products and processes
  • Leading and chairing the Conduct Risk and Product Oversight Committee
  • Engaging with senior stakeholders to drive change and set the vision

This is a genuine opportunity to shape how the business approaches regulation and customer outcomes moving forward.

Key Responsibilities
  • Develop and enhance the organisation’s Product Governance and Conduct Risk framework
  • Partner closely with Underwriting, Claims, Legal and Compliance teams to ensure regulatory alignment
  • Conduct product reviews and “walkthroughs” to assess suitability, value and customer outcomes
  • Identify gaps and implement improvements across governance and oversight processes
  • Deliver clear MI, reporting and insights to senior leadership and governance forums
  • Lead internal committees and engage with regulators where required
  • Drive a culture of customer focus, accountability and continuous improvement
What We’re Looking For
  • Strong experience in Conduct Risk, Product Governance or Regulatory Compliance within insurance
  • Good understanding of FCA/PRA expectations, Consumer Duty and Lloyd’s (desirable)
  • Proven ability to influence senior stakeholders and drive change
  • Experience working closely with Underwriting and/or Claims teams
  • Strong analytical capability with experience using data to inform decisions and oversight
  • Confident communicator, able to present at senior and board level
  • A proactive, commercially aware individual who can balance regulation with business objectives
Why Apply?
  • Join a highly regarded Lloyd’s platform with a strong market reputation
  • Opportunity to play a key leadership role in shaping a refreshed strategic direction
  • Direct exposure to senior leadership and decision-making forums
  • A chance to build and embed a best-in-class conduct and product governance framework
  • Collaborative environment with strong interaction across the business
Posted 2026-05-30

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