Student Accommodation Administrator

The Student Experience department are looking for a Student Accommodation Administrator to provide administrative support and help manage the backlog from the impact of the IT outtage.

Duties and responsibilities

• To work within the Accommodation team, providing administrative support as part of the application process
• To respond to student enquiries via email
• To provide financial operations support for students departing halls
• To update the Halls Handbook
• To support with room allocations for new students, using our accommodation booking system
• To liaise with colleagues within Estates and Student Services as appropriate, relating to student enquiries

Skills and experience

• Experience working in customer service environment
• Experience of processing and securely sharing and storing confidential data
• IT systems knowledge; specific competence in the use of Microsoft Office packages, a minimum of intermediate level skills in Excel, Word
• Educated to A-level, or an equivalent level of work experience
• Experience of working in a varied and fast paced environment
• Experience of working on own initiative with minimum supervision, but also to work cooperatively collaboratively and supportively within a team.
• Excellent interpersonal and communication skills, including high quality written communication
• Excellent organisational skills including the ability to plan, prioritise and manage varied and fast paced flows of work
• A high level of accuracy and meticulous attention to detail
• Ability to distinguish between conflicting demands; scheduling and planning work in order to meet priorities and deadlines
• Clear, considerate, and responsive when working with colleagues. Including communication on time frames and requirements for reporting and follow ups
• Strong skills in diary management, minute taking

Location
Tooting Campus, Cranmer Terrace, London, SW17 0RE