VS Delivery Lead Messaging and Content - International Wealth & Premier Banking

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Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Private Banking and Insurance.

We are currently seeking a high calibre professional to join our team as a VS Delivery Lead Messaging and Content.

Principal Responsibilities

In this role you will

• Drive VSIP planning, monitor spend vs budget and lead prioritisation and funding decisions which includes working with product owners and stakeholders to understand demand and organise delivery capacity
• Break down strategic scope into executable work, assign clear ownership and leverage WSJF for prioritization, facilitate and guide the teams through Agile processes like sprint planning, daily stand-ups, and retrospectives, removing roadblocks and impediments, to focus on delivering value
• Proactively manage VS level risks, issues and cross-VS/SVS dependencies, escalate delivery risks via Tier 1 and Global or Market Steering forums, lead and represent VS at key governance forums, track OKRs, deliver transparent and timely reporting
• Drive alignment with key stakeholders, build and maintain relationships with internal and external stakeholders to ensure alignment, obtain support when required, unblock issues & dependencies and ensure market readiness
• Change framework adherence to ensure VS delivery aligns with HSBC’s Agile Change Framework, maintain governance, standards, and best practices across all phases
• Lead GTC teams to cultivate a high-performing, collaborative delivery culture. Collaborate with business and technology teams to foster effective engagement and delivery principles

Qualifications - External

To be successful you will need

• Proven leadership capability both of direct team and of a matrixed group of global stakeholders
• A recognised strategic partner who can translate vision into actionable plans, shield team from distractions, and navigate complexity
• Able to foster a culture of accountability and agility
• Experience of working across multiple markets and regions to drive delivery that is globally consistent yet locally tailored
• Excellent negotiation and relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities and the ability to lead and influence
• Strong planning and governance skills
• Subject Matter Expertise in delivery within digital channels, including technical, marketplace and customer considerations
• Strong commercial focus, ability to balance risks vs. rewards and maximize cost effectiveness and profitability for the business ensuring deliverables are in place and benefits are realised from digital investment
• Highly developed communication skills, both written and verbal, to explain complex or technical issues
• Pragmatic decision-making skills, with the ability to make clear judgments based on data and understand the implications
• They should be high in energy, have a sense of urgency and be driven
• Good understanding of project methodology, frameworks and best practice
• Ability to take a portfolio view and effectively manage multiple global and local deliveries whilst ensuring each project runs effectively
• Respectful of different cultures, working with colleagues from across the globe

Opening up a world of opportunity

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Issued by The Hongkong and Shanghai Banking Corporation Limited.