Customer Success Manager

About The Role:

• At Enfuce, Customer Success is a strategic commercial function. Our Customer Success Managers are trusted advisors to banks, fintechs and embedded finance companies, helping them launch, scale and optimise payment programmes across Europe.

• As a Customer Success Manager, you will be responsible for managing a portfolio of customers, building strong relationships with key stakeholders, driving customer satisfaction, supporting programme growth and ensuring customers achieve maximum value from their partnership with Enfuce.

• This is not a traditional support role. We're looking for someone who can balance relationship management, commercial growth, programme delivery and strategic account planning whilst operating autonomously in a fast-growing fintech environment.

• You'll work closely with Product, Operations, Compliance, Risk and Commercial teams to help customers navigate complex payments ecosystems and deliver successful outcomes.

What You'll Be Doing:

Manage and grow customer relationships

• Own a portfolio of customer accounts, acting as the primary point of contact for strategic and operational matters.

• Build trusted relationships with key stakeholders across customer organisations, from operational teams through to senior decision-makers.

• Lead regular business reviews, programme discussions and growth conversations that strengthen long-term partnerships.

Drive customer success and commercial growth

• Identify opportunities to expand customer programmes, increase product adoption and support commercial growth initiatives.

• Partner with internal teams to ensure customers are successfully onboarded, supported and positioned for long-term success.

• Monitor customer health, engagement and programme performance, proactively identifying risks and opportunities.

Coordinate cross-functional delivery

• Act as the bridge between customers and internal teams including Product, Operations, Compliance, Risk and Commercial.

• Support the delivery of customer projects, product enhancements and programme changes.

• Help customers navigate scheme requirements, operational processes and regulatory considerations where appropriate.

Provide strategic account management

• Develop account plans that align customer objectives with Enfuce's capabilities and growth strategy.

• Maintain a strong understanding of customer priorities, industry trends and competitive developments.

• Represent the voice of the customer internally and contribute to continuous improvement initiatives.

What You'll Bring:

• Previous experience working within payments, card issuing, acquiring, banking, Banking-as-a-Service or financial infrastructure environments.

• Experience managing customer relationships within a Customer Success, Account Management or similar client-facing role.

• Strong commercial mindset with the ability to identify growth opportunities and support revenue expansion within existing accounts.

• Experience working with multiple stakeholders across commercial, operational and technical functions.

• Excellent communication and relationship-building skills with the ability to establish credibility at all levels of an organisation.

• A proactive and autonomous approach, comfortable operating within a fast-moving scale-up environment.

• Strong organisational skills and the ability to manage multiple priorities simultaneously.

Why You'll Love Working At Enfuce:

• High autonomy & ownership: We give you the freedom to own your work and trust you to make the best decisions for your projects.

• Top-tier talent: Join a team of industry experts and highly skilled professionals who are as passionate as you are about innovation.

• Unlimited growth potential: We support your ambition with plenty of room for personal and professional growth within the company.

• Flexible, remote work: Work from anywhere up to 30 days, in an environment that values flexibility and work-life balance.

• A supportive culture: You'll be part of a team that encourages, motivates, and celebrates success together.

• Comprehensive benefits package: We take care of our people with great benefits to match the value you bring.

Benefits & Perks:

Fair pay and employee stock option:

We value the input of every employee and want you to tap into the growth we build together. That's why our salaries are competitive and reassessed regularly, and you have access to an employee stock option program.

Flexible Paid Time Off:

We offer a flexible paid time off policy, providing up to 5 weeks of annual vacation days and paid family leave (subject to country regulations). Additionally, you can benefit from hybrid or remote work options, promoting a healthy work-life balance.

Regular Fun With Your Team:

To spend other than work-related time with your teammates, you get a team activity budget for three quarters a year. The fourth quarter is reserved for a company-wide event.