Senior Operations & Logistics Manager

ABOUT RIXO:

A rail of vintage dresses. A London flat. Two best friends who wanted to build the brand they couldn't find. That was 2015. Today, RIXO is six stores across London, New York, and Ireland, known for original hand-painted prints, bias-cut silhouettes, and sizing up to a UK 26. We design for every woman, every occasion, every body. The pieces are meant to be worn, loved, and kept.

ROLE OVERVIEW:

We’re looking for a commercially minded and hands-on Senior Operations & Logistics Manager to take ownership of RIXO’s global logistics and operational processes. Reporting to the Finance Director, you will be responsible for ensuring products move efficiently and cost-effectively across all channels and regions. This role is focused on execution, continuous improvement, and building scalable processes to support growth. You’ll work closely with teams across Merchandising, Ecommerce, Wholesale and Finance, as well as external partners including 3PL providers and carriers.

KEY RESPONSIBILITIES:

Supplier & Inbound Logistics

• Manage inbound freight across UK, EU and US, optimising cost, speed and routing

• Lead carrier negotiations and review performance regularly

• Work with suppliers on shipping terms (FOB, DDP etc.) to improve efficiency and reduce cost

• Partner with Production and Merchandising to understand freight and duty impact on margins

3PL & Warehouse Management

• Oversee day-to-day performance of 3PL partners (UK & EU), ensuring service levels are met

• Review and validate 3PL costs and invoices

• Monitor storage, fulfilment, returns processes and additional charges, identifying opportunities to improve efficiency

• Resolve operational issues and hold partners accountable to agreed KPIs

Wholesale Operations & Distribution

• Manage and develop the Wholesale Operations team (2 direct reports), ensuring clear priorities and strong execution

• Oversee the delivery of wholesale orders globally, ensuring on-time and in-full performance

• Work closely with Sales and Merchandising during key delivery periods

• Identify and implement improvements to enhance customer experience

Ecommerce Operations & Distribution

• Oversee outbound logistics across all ecommerce markets

• Monitor carrier performance and support resolution of delivery issues

• Partner with Ecommerce to improve delivery options and customer experience Retail & Store Operations Support

• Work closely with Merchandising to ensure timely and efficient stock movements between warehouses, stores, and head office.

Customs & Trade

• Ensure compliant and efficient international shipping processes

• Work with partners to minimise delays, duties and errors

• Improve accuracy of documentation, classification and shipping data

Process Improvement & Strategy

• Improve and streamline operational processes to support scaling

• Introduce best practices across logistics and supply chain

• Support international expansion by building efficient, repeatable workflows

ABOUT YOU:

• 5+ years’ experience in logistics or operations, ideally in fashion, retail or consumer goods

• Strong understanding of global supply chain and distribution

• Experience managing 3PLs and carrier relationships

• Commercial mindset with a focus on cost and efficiency

• Hands-on, proactive and solutions-driven

• Comfortable working in a fast-paced, growing business

• Strong stakeholder management and communication skills

WHY RIXO?

• Hybrid working: three to four days on-site each week.

• 25 days annual leave plus bank holidays.

• Generous staff discount across all RIXO collections plus early access to sample sales before anyone else.

• Team socials that actually happen. We celebrate the work and the people behind it.

• Enhanced maternity and paternity leave designed around real life, not policy minimums.

• Health cash plan to cover the everyday stuff: opticians, physio, dental. The things that add up.