IT Applications Owner (Hiring Immediately)

About Us

Pogust Goodhead is passionate about championing justice for the victims of wrongdoing by large corporations. The firm is at the cutting edge of international consumer claims, including historic settlements in the Volkswagen NOx Emissions Group Litigation in May 2022 and the victims of the British Airways Data Breach in 2021. 

Pogust Goodhead is also a leader in environmental litigation. In July 2022 the firm secured a landmark, unanimous judgment from the Court of Appeal that allows over 700,000 victims of the Fundão Dam disaster, Brazil’s worst ever environmental disaster, to seek redress against the world's largest mining company, BHP, in the Courts of England and Wales. We were proud to be confirmed as winners of the Litigation Boutique firm of the year prize at The Lawyer Awards 2023, and were also name Boutique Law Firm of the Year at the British Legal Awards 2023, too.

As one of the world’s leading class action law firms, our mission is to level the playing field between individuals and businesses and large corporations. We recognise that there can be substantial barriers to justice for consumers, residents, victims, small business owners, and investors when weighed up against the financial resources of multinational corporations. 

Role Overview

We are continuing to invest in a suite of efficiency, governance, and risk management applications to support our end-users and the wider business. 

We are seeking an  IT Applications Owner  to take clear ownership of this portfolio of business-critical applications. This role will ensure that each system is well governed, well adopted, and delivering measurable value through effective configuration, training, licence management, and continuous improvement.

The Applications Owner will work closely with end-users, IT colleagues, and external vendors to optimise how technology supports efficiency, compliance, and good governance across the organisation.

Application Ownership & Governance

• Act as the primary owner for assigned business applications, ensuring they are stable, secure, and fit for purpose
• Define and maintain application roadmaps, including enhancements, integrations, and decommissioning where appropriate
• Ensure applications align with governance, compliance, and risk management requirements

User Engagement & Continuous Improvement

• Proactively engage with end-users to understand needs, pain points, and opportunities for improved efficiency
• Identify and implement process improvements and automation using existing and new application capabilities
• Act as a bridge between users, IT, and vendors to translate business requirements into technical solutions

Training & Adoption

• Design and deliver onboarding and ongoing training programmes to drive effective application adoption
• Create and maintain user guidance, documentation, and best-practice materials
• Monitor usage and adoption metrics, taking action where tools are under-utilised

Licence & Vendor Management

• Manage application licences, including forecasting demand, optimising costs, and renewals
• Build and maintain strong relationships with software vendors and implementation partners
• Support procurement and contract discussions with technical and usage insights

Operational Support

• Oversee day-to-day application support, including issue triage and coordination with internal teams or vendors
• Ensure appropriate change management processes are followed for updates and releases
• Contribute to IT policies, standards, and documentation related to application management

Requirements

Skills & Experience

Essential

• Experience owning or administering business applications in a professional services or regulated environment
• Strong understanding of application lifecycle management, user adoption, and governance
• Excellent stakeholder engagement and communication skills, with the ability to work comfortably with both technical and non-technical users
• Organised, proactive, and comfortable taking accountability for outcomes

Desirable

• Experience with le]]>