Operational Resilience Manager

THE COMPANY:

Our client is a a global banking group with offices based in the City. They are looking to hire an Operational Resilience Manager on a permanent basis.

THE RESPONSIBILITIES:

• Keeping Operational Resilience Policy up to date
• Acting as secretary for monthly Operational Resilience Committee meeting
• Devising and running Operational Resilience Scenarios throughout the year
• Conducting Lessons learnt exercises in the aftermath of Operational Resilience Incidents.
• Using analytical skills to identify and raise Operational Resilience Vulnerabilities as they come to light and track them to resolution.
• Carrying out Operational Resilience Self Assessments in line with regulatory requirements at least annually, and in the event of major changes to operating model; including:
• Working with Important Business Service Owners and other stakeholders to define and map Important Business Services and Set Impact Tolerances
• Collating Scenario data and Lessons Learned for the previous year
• Carry out analysis work, report on vulnerabilities and efforts to close them out
• Present Operational Resilience Self Assessments to the Board and provide interim updates to the Board on Operational Resilience and related areas as required.
• Be responsible for building awareness and understanding of Operational Resilience across the firm, leading communications and training campaigns at all levels.
• Work with stakeholders across the business to update Business Continuity Plan on an annual basis
• Carry out Business Continuity testing at minimum twice a year
• Report findings through Operational Resilience Committee.
• Work with stakeholders across the business to update Crisis Communications Framework on an annual basis
• Test the Crisis Communications Framework at least once a year
• Report findings through Operational Resilience Committee.
• Work with the Vendor Management function to ensure that our Procurement, Vendor Management & Outsourcing Policy and Procedure cover Operational Resilience and related requirements, as set out in SS1/21, SS2/21 and elsewhere.
• Help Relationship Owners of individual vendors to assess vendor criticality, carry out fallbacks and exit plan questionnaires and collated resilience-related paperwork as necessary
• Support in managing the Vendor Management Framework of the Bank
• Keep up to date with regulatory changes and industry best practice with regards to Operational Resilience and related areas
• Ensure policies and procedures are kept up to date, and any necessary training provided to cover such changes.

EXPERIENCE REQUIRED:

• Detailed knowledge of the Operational Resilience papers including SS1/21 and SYSC15A.
• Demonstrable knowledge of Operational Risk, Operational Resilience and Business Continuity tools, methodologies and best practice.
• Use project management experience and knowledge to drive focus on effective and timely delivery of activities, managing the critical path and reporting regularly on status of deliverables.
• Experience delivering regulatory change and transformation initiatives.
• Ability to identify and resolve risks and issues, or prompt escalation to programme manager if they are not able to be resolved
• Functional / domain background and experience in retail and / or commercial banking
• Prior experience of working for a consulting firm or in financial services industry/banking
• Budget management (experience managing various engagement models, e.g. fixed price, fixed capacity, T&M etc – particularly fixed price management)