Sales Assistant - London, NW8 9AY

Sales Assistant - London, NW8 9AY, United Kingdom

The A Side: A Day in The Life

Abbey Road Studios is a market leader with a global reputation and is no doubt the most famous recording studio complex in the world. The Studios are a pilgrimage for music fans globally and a major tourist attraction in the capital. The Abbey Road gift shop gives visitors an idea of what it is like inside the actual studios, and sells a range of high quality merchandise from Vinyl LPs and Beatles memorabilia to Abbey Road Studios’ own product range. The Sales Assistant role is a tremendous opportunity to join this world-renowned organisation and play a key role in promoting this iconic brand. It also offers the music lover the opportunity to curate the whole customer experience and provide international fans and pilgrims with a unique insight into the studio’s, past, present and future.

The B Side: Skills & Experience

Sales

• Help and advise customers to select products from within the range to suit their needs.
• Drive sales by highlighting the features and benefits of products on sale within the store.
• Seek to add on and link sales, increasing ATV by highlighting combinations and options within the product range.
• Meeting daily, weekly & monthly sales targets.

Customer Service and Brand Experience

• Demonstrate real passion for the studios, communicating in depth knowledge of the studios’ past, present and future and how this relates to the retail offer.
• Proven ability to enhance customer satisfaction and promote online offerings through engaging interactions and effectively communicating the benefits of our digital platforms.

Visual Merchandising and Display

• Ensure retail spaces are always presented & merchandised to a high standard.
• Maintaining clearly defined standards with an understanding of how they reflect the brand and commercial strategy for sales growth.
• Monitoring & evaluating sales against varying visual merchandising, POS, layout and shop arrangements in order to maximise profit.
• Keep the shop floor clean, organised, and presentable at all times.

Retail Operations

• Support daily opening, closing, and reporting procedures.
• Help coordinate store displays and special promotions.
• Process cash and card transactions using the EPOS system, in accordance with the cash handling procedures.
• Ensure timely restocking of merchandise on the shop floor.
• Monitor inventory levels and communicate restocking needs.
• Help to receive, process and price store inventory. Inspect deliveries for accuracy and quality.
• Liaise with the stockroom team to ensure stock deliveries are processed promptly, stored methodically and delivered to the shop as necessary.

Legal, Security, Health and Safety

• Awareness & compliance with all relevant Trading Standards requirements.
• Compliance with health & safety regulations and procedures as they relate to the shop (and associated areas) at all times.
• Assist in the evacuation of the shop in the event of a fire, security alert or other emergency in accordance with stated procedures.
• Maintain an up-to-date knowledge of emergency procedures.
• Always maintaining vigilance to ensure the safety & security of property (the building, cash and stock), staff and the public.

Other

• Occasionally undertake necessary ad hoc duties that are appropriate to the role

Person Specification

• Passionate about music and Abbey Road’s history and heritage
• A strong track record in fast paced retail – especially achieving sales targets and customer service
• Strong visual merchandising skills
• Significant customer-facing retail experience, including cash handling and use of EPOS systems.
• Experience in stock management, including processing deliveries and maintain efficient shop floor replenishment practices.

Bonus Tracks: Your Benefits

• Group Personal Pension Scheme (between 3% and 9%)
• Private Medical Insurance
• 25 paid days of annual leave
• Interest Free Season Ticket Loan
• Holiday Purchase scheme
• Dental and Travel Insurance options
• Cycle to Work Scheme
• Salary Sacrifice Cars
• Subsidised Gym Membership
• Employee Discounts (Reward Gateway)