Direct Payments Support Assistant

Direct Payment Support Assistant - Join Hackney's Adult Services Team! £22.17 to £24.66 Per Hour - Umbrella Rate

Are you a highly organised and proactive administrative professional with a passion for making a real difference in people's lives? The London Borough of Hackney's Adult Services team is looking for a Direct Payment Support Assistant to provide vital administrative support and guidance to our service users.
If you thrive in a role where your financial and administrative skills directly support the Personalisation agenda in Adult Social Care, this could be the perfect opportunity for you.

What You'll Be Doing:

As the Direct Payment Support Assistant, you'll be key to the smooth running of our service, managing a variety of essential administrative and financial tasks:

Financial & Payments Management: You'll be responsible for processing service users' timesheets and invoices monthly and undertaking the reconciliation of payments against expenditure. You'll also be accountable for uploading direct payments care packages onto systems like Carefirst and Comino.
Service User Support: You will be the first point of contact, offering effective support and advice to service users on Direct Payment-related queries.
Comprehensive Administration: You will provide a comprehensive administrative service for the team, which includes developing and maintaining computerised and manual administrative systems.
Prioritisation & Organisation: You'll need to organise and prioritise your workload to ensure all service deadlines and priorities are met.

What We're Looking For:

We are seeking a candidate who can hit the ground running and demonstrate a commitment to continuous professional development.

Essential Skills and Experience:

Financial & Administrative Acumen: Experience using and understanding IT and administrative systems is essential, with the ability to undertake a comprehensive range of word-processing, Excel, and database tasks.
Knowledge Base: You must have detailed knowledge of the Direct Payments initiative, including eligibility criteria and payment rules, and knowledge of the Personalisation agenda for Adult Social Care.
Communication & People Skills: An ability to communicate effectively both verbally and in writing with diverse client groups, professionals, and stakeholders is vital.
Workload Management: Proven ability to manage your own workload, prioritise tasks, work under pressure, and meet agreed deadlines. Experience in servicing and minuting meetings is also desirable.

Ready to Apply?

This role reports directly to the Direct Payments Manager. If you're ready to use your skills to help individuals in the community receive the right help at the right time, we encourage you to apply!

Please note: All employees are expected to adhere to the Council's Diversity & Equality and Health and Safety Policies.

Apply now to join the London Borough of Hackney!

Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy