IT Manager
- Act as primary liaison with external IT service providers and manage escalations
- Provide onsite support for hardware, software, networking and A/V issues
- Oversee local IT needs including devices, connectivity and meeting room tech
- Monitor system performance and raise improvements through service partners
- Ensure compliance with security standards, policies and regulatory requirements
- Support patching, backups and identity management workflows
- Contribute to ISO27001 audit activity and maintain documentation
- Manage hardware/software lifecycle and asset records
- Align procurement with onboarding/offboarding processes
- Support integration of new SaaS platforms and technical onboarding
- Assist with secure deployment of new technologies
- Deliver user training to enhance tool adoption
- Contribute to budget planning, forecasting and cost efficiency reviews
- Maintain and test disaster recovery and business continuity plans
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