Senior Product Manager, KYC & Compliance Experience

Senior Product Manager, KYC & Compliance Experience

London, England, United Kingdom

Join the Web3 revolution at Ramp Network! A few words about us

At Ramp Network, we provide a powerful fiat & crypto toolkit that enables anyone - from established brands to blockchain pioneers - to easily onboard their next million users into Web3.

Bridging the gap between today's financial system and the emerging crypto economy is our lifelong mission. Driven by our vision, sense of community, and passion for excellence, we relentlessly work to make this dream come true and bring Web3 to the mainstream.

From day one, our founders have built a purpose led organisation where a culture of high performance, receptive minds, and collaboration is at the core. If you're looking to accelerate your career, grow at pace, and have a meaningful impact, you'll find a home at Ramp Network. We have huge ambitions and want people to join us on our quest to become a world leading Web3 organisation.

Who We Are

Ramp Network is a global payments company making on chain money movement as simple as using the internet.

We started by solving one of crypto's hardest problems, enabling people to buy and sell crypto easily and compliantly, and have grown into a leading on and off ramp provider, powering hundreds of partners across fintech, Web3, and payments.

Ramp is now entering its next chapter: evolving from infrastructure into a consumer first payments platform built around stablecoins, wallets, and everyday money movement, without compromising on trust, security, or regulatory excellence.

We operate across multiple regions and regulatory regimes, work closely with banks and regulators worldwide, and have raised $120m+ from leading investors to build long term, compliant products at global scale.

We're a product driven, highly collaborative team focused on building things that last, and raising the bar for how regulated fintech should work.

Why This Role Matters

KYC is not just the front door to Ramp, it is the foundation of trust, safety, and regulatory integrity across the product.

Decisions about who can access Ramp, what they're allowed to do, and when additional checks apply directly affect customer trust, regulatory standing, financial risk, and our ability to scale. Done poorly, KYC creates friction and exposure. Done well, it becomes a quiet enabler of growth, protecting the business while feeling simple and fair to users.

In this role, you'll operate at the intersection of Product, Compliance, Risk, Engineering, and Operations, owning the full lifecycle of customer eligibility, from onboarding through ongoing due diligence, reviews, and escalations, across multiple markets and regulatory regimes.

You won't just be implementing checks.

You'll be designing the system that determines who we trust and how that trust evolves as Ramp scales globally.

What You'll Lead

As Senior Product Manager for KYC Experience & Compliance, you'll own strategy, execution, and outcomes for one of Ramp's most business critical surfaces:

• Own the end to end KYC and onboarding experience across web and app, balancing conversion, trust, and regulatory rigor
• Design and evolve compliant by default user journeys that feel simple, transparent, and human
• Translate complex regulatory requirements (MiCA/CASP, AML, Travel Rule, sanctions, source of funds/wealth) into clear product requirements
• Partner closely with Compliance, Risk, Legal, and MLROs to align on interpretation, controls, and escalation paths
• Own integrations and performance of KYC vendors (e.g. identity verification, fraud, name screening)
• Lead experimentation to reduce drop off and time to verification without increasing risk exposure
• Define metrics for KYC quality and efficiency (conversion, false positives, review times, complaints)
• Build scalable patterns for ongoing due diligence, account reviews, and regulatory change management
• Act as the product owner for compliance related customer experiences, including edge cases and exceptions
• Own customer and regulatory risk surfaces related to identity, access, and permitted actions, while partnering with Payments on transaction level controls
• Act as the primary product counterpart during regulatory reviews, audits, and incidents related to onboarding, AML, and user eligibility

What We're Looking For

You're a strong, pragmatic Senior Product Manager with experience operating in regulated environments, motivated by turning regulatory and operational constraints into clear, scalable, and customer centric product experiences, and ready to grow into a lead role within 1-2 years.

Must Haves

• 5+ years of product management experience, ideally in fintech, payments, or regulated consumer products
• Direct experience owning KYC, onboarding, or compliance heavy product flows
• Strong ability to translate regulation into product requirements without gold plating or over engineering
• Experience working cross functionally with Compliance, Risk, Legal, and Engineering
• Data driven mindset, comfortable using funnels, cohorts, and experiments to improve outcomes
• Clear communicator who can align stakeholders with very different incentives
• Comfort operating in ambiguous, high stakes environments

Nice to Haves

• Experience with crypto, wallets, or on/off ramp products
• Familiarity with MiCA / CASP, FCA, or US MSB frameworks
• Experience managing third party KYC / fraud vendors
• Background in consumer UX for complex or sensitive flows
• Experience in fast moving fintech environments, balancing speed with regulatory discipline

Why Join Ramp

• Own one of the most critical product surfaces in a global payments company
• Redefine how KYC should feel in modern fintech
• Work closely with senior compliance and product leadership
• Operate at global scale, across markets and regulatory regimes
• Build systems that will power future products (wallets, cards, merchant payments)
• Make real impact on trust, safety, and growth - not just features

What's in it for you?

Health and wellbeing

• Dedicated time off for yearly health check ups

Development and growth

• Self development and conference budget
• Internal workshops and activities supporting growth and mental health

Great working environment

• Modern and comfy office in London
• Flexible hybrid working or remote working
• The best laptops and kit to work on
• Internal Tech meetups on site and online
• Team socials funded by us

We are fueled by a strong sense of community, purpose, and the drive to build a sustainable business. Together, we nurture a culture of high performance, low egos, receptive minds, and collaboration. We provide space for ambition, trust and empowerment to allow you to be your best self.

Our culture has been founder driven from the start, it is defined by our shared values and behaviours, which are distinctly Ramp Network and represent the organisation that we have built. This is our recipe for success that we all believe in this is how we will win!

At Ramp Network, inclusivity and equality are core to our mission, and we strive to embed these values in every aspect of our operations. We believe that a diverse and inclusive workplace fosters innovation, collaboration, and success.

One of our core values, Radically Inclusive, is enacted daily. We create a space of belonging and support, fostering a tightly knit team that embraces diversity in all its forms. Being different isn't just welcomed; it unites us and gives us the edge. We give space for all peculiarities, nerdiness, and quirkiness!

We are proud of the progress we have made as a fast growing start up, but we recognize that our journey is ongoing. We look forward to evolving our diversity, equity, and inclusion practices further in 2025 and beyond, creating a workplace where everyone can thrive.

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