CSM Manager
- Hire and coach a team of Customer Success Managers to deliver exceptional customer experiences with a technical product in both 1:1 settings and through scaled programs
- Drive renewals, reduce churn, and identify opportunities for expansion in partnership with Sales and Product teams
- Establish playbooks, health scoring, and reporting to help the team scale effectively as the customer base grows
- Collaborate closely with partners across Attio in Marketing, Operations, Product and Engineering to solve for our customers’ experience and inform Attio’s product roadmap
- Track and report on key metrics like NRR, churn, onboarding success, and customer satisfaction
- 3+ years building successful teams and coaching CSMs or Account Managers
- 4+ years in a customer-facing role for a technical product
- A deep empathy for customers paired with the ability to balance their needs with company goals
- Strong data orientation and passion for using analysis to guide strategy and measure impact
- Passion for the CRM space and improving how businesses go-to-market
- Clear experience working cross-functionally on strategic projects
- Ability to thrive in fast-moving, early stage environments
- 30-minute introductory phone call with a member of our Talent team
- 30-minute interview with our VP of Sales and Success
- 45-minute technical case interview
- Three 30-minute interviews with relevant stakeholders
- 30-minute closing conversation with our CEO
- Offer stage
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