Account Manager

We’re looking for a skilled Account Manager who enjoys working directly with customers to build strong relationships and ensure they get the most value out of their solutions. In this role, you’ll balance day-to-day account support with a focus on renewals, training, and identifying ways to expand business within existing accounts.

You’ll collaborate closely with colleagues across sales, marketing, and technical teams to address customer needs, resolve issues, and help clients achieve their goals. If you have experience supporting software customers, a proactive mindset, and the ability to communicate clearly and professionally, we’d like to hear from you.
Key Responsibilities:

• Account Management & Relationship Building
  • Serve as the primary point of contact for assigned accounts, ensuring a positive and consistent customer experience.
  • Develop and strengthen long-term relationships to support ongoing engagement and satisfaction.
  • Conduct regular account reviews, including virtual quarterly business reviews for at least half of your portfolio.
• Renewals & Revenue Growth
  • Manage all aspects of the renewal process, including preparing and presenting renewal proposals, addressing client questions, and ensuring timely order processing.
  • Track renewals, pending decisions, and cancellations, maintaining clear records of outcomes and reasons for non-renewal.
  • Develop and implement account plans to achieve or exceed renewal rate and retention objectives.
• Consultative Selling & Upselling
  • Identify additional needs within existing accounts and recommend relevant solutions, services, and new offerings.
  • Initiate calls and discussions with clients to introduce new products and demonstrate the value of solutions.
  • Leverage product knowledge to position offerings as long-term, value-added solutions that drive customer success.
• Collaboration & Market Intelligence
  • Work closely with sales, marketing, technical, and channel teams to share insights and contribute to the development of market intelligence.
  • Stay informed about market trends, customer requirements, and industry challenges to proactively support clients.
• Product Expertise & Customer Support
  • Maintain a thorough understanding of subscription models, licensing structures, and product capabilities.
  • Respond promptly to customer inquiries and follow up on any issues to ensure resolution and satisfaction.
  • Support clients with training and education to help them maximize the value of their solutions.

Qualifications & Skills:

• Prior experience as an Account Manager, Customer Success Manager, or in a customer-facing sales support role.
• Background in software customer support or SaaS environments is preferred.
• Excellent written and verbal communication skills in both German and English.
• Strong customer-centric approach with the ability to develop and maintain trusted relationships.
• Organized, self-driven, and able to manage priorities independently.
• Effective problem-solving skills, with the ability to stay composed and solution-oriented in challenging situations.
• Willingness to travel up to 50% for client meetings and reviews as required.

What We Offer:

• Competitive compensation package, including base salary and variable incentive components.
• Flexible remote work arrangement within a supportive and collaborative environment.
• Flat organizational structure that encourages open communication and cooperation.
• Opportunities for professional growth and skills development.
• A culture built on trust, reliability, and mutual respect.

If you are motivated to help customers succeed while growing revenue and strengthening partnerships, we encourage you to apply today.