Quality Control Team Lead

About Us

YouLend is a rapidly growing FinTech that is the preferred embedded financing platform for many of the world’s leading e-commerce platforms, tech companies, and Payment Service Providers. Our software platform enables our partners to extend their value proposition by offering flexible financing products in their own branding, to their merchant base, without capital at risk. 

We are owned by the leading Private Equity company, EQT, and have grown +100% year-on-year since 2020. We are headquartered in London, UK, but are also present in several European countries as well as the United States where we service our partners, including eBay, Amazon, Just Eat, Shopify, and Stripe. 

The Role

We are seeking an experienced and motivated Quality Control Team Lead to join our Production Line function and lead our Quality Control capability. This role is critical in ensuring lending decisions are consistent, policy-compliant, and high quality across the business.

The QC Team Lead will manage a small team of QC Associates, own the QC framework end-to-end, and act as a key escalation point for complex or borderline credit decisions. You will play a central role in translating QC findings into actionable improvements, and partnering closely with Risk, Product, and Operations teams to continuously strengthen overall decision quality and governance as YouLend scales.

Requirements

Responsibilities:

Team Leadership & Development

• Lead, manage, and coach a team of QC Associates, looking at multiple decision areas (Underwriting and Fraud), setting clear priorities and ensuring ongoing growth and development.
• Support the development of sound judgement, policy interpretation, and time management across the team.
• Ensure monthly QC minimums, targeted reviews, and thematic checks are completed accurately and on time.

Quality Control Framework Ownership

• Own and maintain the QC framework, including review standards, sampling methodologies, and escalation processes.
• Ensure the QC framework is consistently followed and updated in line with policy, product, or regulatory changes.
• Act as a point of escalation for complex, nuanced, or borderline underwriting decisions.

Policy & Risk Oversight

• Ensure consistent and accurate application of credit policy and QC standards across the team.
• Lead deep-dive reviews and targeted thematic analysis (e.g. underwriting risk, fraud trends, or emerging control weaknesses).
• Identify systemic issues, policy ambiguities, or training gaps and drive remediation actions.

Insight, Reporting & Continuous Improvement

• Strong written and verbal communication skills, with the ability to present QC insights to both technical and non-technical stakeholders
• Define, monitor, and own QC actions, ensuring findings from QC reviews translate into tangible improvements.
• Own regular QC reporting (e.g. monthly reviews), including root-cause identification.
• Partner cross-functionally with Risk, Product, and Operations to embed QC insights into policy, process, and automation improvements.
• Credibility to influence decisions and drive change through data-backed recommendations

Essential Skills:

• Strong underwriting experience within financial services (Minimum 3 years & Mandate Holding)
• Proven QC experience within a Quality Control or Assurance function
• Exceptional attention to detail
• People management experience, including coaching and development
• Strong stakeholder management skills across Risk, Product, and Operations
• Demonstrated ability to interpret, apply, and challenge credit policies
• Experience owning or contributing to QC frameworks, reviews, and sampling methodologies
• Experience producing QC reporting with trend and root-cause analysis

Benefits

Why join YouLend?

• Award-Winning Workplace: YouLend has been recognised as one of the “Best Places to Work in 2024 and 2025” by the Sunday Times for being a supportive, diverse, and rewarding workplace.
• Award-Winning Fintech: YouLend has been recognised as a “Top 250 Fintech Worldwide” company by CNBC.

It’s just getting fun:

• We have developed powerful solutions, won some significant partnerships, and are growing at a rapid pace. 

• But the global opportunity is still massive, and YouLend is a raw organisation where we are only just getting started. 

Lots of upsides:

• High-growth (>100% growth during 2022 and 2023), so clear outlook to compensation (bonus or share option appreciation) and career growth (through growth with business). 

• Well-capitalised with supportive private equity backing. 

• Part of Banking Circle Group with a fully licensed Luxembourg bank, which can provide a balance sheet and support European expansion in otherwise complex regulated markets. 

Motivating work environment:

• A high-quality team that pushes each other to succeed through direct feedback and aligned incentives. 

• Strong and transparent team culture, we have each other’s backs. 

• Independent work environment where results matter.

• Data-driven culture and emphasis on speed (anti-red tape). 

We offer a comprehensive benefits package that includes:

• Stock Options
• Private Medical insurance via Vitality and Dental Insurance with BUPA
• EAP with Health Assured
• Enhanced Maternity and Paternity Leave
• Modern and sophisticated office space in Central London
• Free Gym in office building in Holborn
• Subsidised Lunch via Feedr
• Deliveroo Allowance if working late in office
• Monthly in office Masseuse
• Team and Company Socials
• Football Power League / Paddle and Yoga Club

At YouLend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.