Stratified Follow-up Co-ordinator & Breast Cancer Admin

Job overview

The Patient Administrator will work as part of an administrative team, to support the multidisciplinary clinical and
administrative teams to provide a high quality administration service, a positive patient experience and the highest
levels of customer service.
It is essential for the role to demonstrate an excellent understanding of the 18-week RTT process and knowledge of
the Trust’s Access Policy: an agreement to adhere to these policies according to National Trust Guidelines.
Understanding of the 2WW cancer pathway and processes, where appropriate.
The role will mainly incorporate the booking of patients throughout their patient pathway as well as general
administration type functions.
Furthermore the post holder should develop an understanding of the milestones of the allocated pathway for
patients within a designated group and escalate capacity constraints or concerns within the a patient’s pathway.

Main duties of the job

Communicate clearly, effectively and compassionately with the multidisciplinary team, patients and their
family, visitors or carers, in line with the Trust’s values.

Responsible for booking of patient’s appointments, diagnostics and inpatient stays, throughout their patient
pathway.

Management of virtual clinics, where applicable.

Input and access information on Epic as required.

Actively engage in Continuous Professional Development opportunities in line with set objectives.

Carry out general office duties such as photocopying, scanning and filing.

The post holder has a general duty of care for their own health, safety and wellbeing and that of work
colleagues, visitors and patients within the hospital, in addition to any specific risk management or clinical
governance accountabilities associated with this post.

Working for our organisation

The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.

Detailed job description and main responsibilities

Assisting and supporting (including cross covering) other members of the administrative team across the
department or division, including dealing with telephone calls and resolving simple enquiries for patients,
their carer’s and visitors plus reception type duties when required.
Carry out designated administrative tasks under direction and with guidance, and following agreed standard
operating procedures.
Scheduling of patients and the timely management of the work queues in line with standard operating
procedures.

Person specification

Application form and interview

Essential criteria

• Educated to GCSE level or equivalent, with Grade C or above in English and Maths
• Experience of working in an administrative environment
• Ability to deal with sensitive information with tact and diplomacy. Ability to work as part of a multidisciplinary team (Team Player) Ability to work independently, to manage and prioritise own workload

Desirable criteria

• Prior experience in healthcare administration, medical office, or scheduling roles
• Understanding of Patient Access Targets
• Proficiency in Epic, Patient tracking lists and Work-queues

IMPORTANT

• Check your email account regularly as this is how we will communicate with you
• If you delete the job from any of your accounts, you may be prevented from accessing further communications
• To enquire about your application or inform us of any changes in your circumstances, please contact the named person on this advert
• Please provide email addresses for referees where possible
• Please review the documentation on our recruitment microsite, particularly the Trust’s criminal records checking policy
• All staff have a responsibility for safeguarding children and vulnerable adults and for ensuring they are aware of the specific duties relating to their role.
• Please note that the closing date is given as a guide. On occasion, we might close a vacancy early due to a high number of applications being received. You are advised to submit your application as early as possible to avoid disappointment.

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