Housing Improvement Assistance Programme Co-Ordinator - LC

Job Category: Housing
Location: Eros House, Lewisham Council
Hours Per Week: 35.00
Start Date: Immediate Start
Start Time: 09:00
End Time: 17:00
Salary: £16.84

Main Purpose of the job:
To co-ordinate the delivery of all Private Sector Housing Services which includes:

• Assisting in the effective delivery of relevant statutory obligations
• Responding to enquiries from homeowners, private landlords, tenants, and vulnerable client groups regarding grants and home improvements.
• Providing customer advice and assistance on matters relating to grants, home improvements.
• Providing effective administrative services which support the smooth and efficient running of the service.
• Maintain databases to enable monitoring of casework across the unit.

Equality & Diversity:
• Awareness of and a commitment to Equality of Access and Opportunity in a diverse community
• Understanding of how equality and diversity relates to this post.

Knowledge:
• Knowledge of private sector housing issues facing a local authority in an inner-city area.
• Knowledge of the needs of elderly or vulnerable clients.
• Basic knowledge of legislation relating to grants and home improvements Basic knowledge of the Housing Health & Safety Rating System.

Aptitude:
• Aptitude for working with databases, IT and monitoring systems Ability to problem solve.
• Aptitude for figure work
• Good attention to detail
• Ability to effectively manage and organise own workload.

Skills:
• Numeracy and literacy skills
• Analytical skills
• ICT skills

Experience:
• Experience of team working in a busy office environment Experience of providing quality outcomes for residents Experience of meeting demanding targets
• Experience of operating a range of programmes and data bases

General Education – evidence of relevant qualifications to be produced at interview:
• Numerate and literate
• Some formal housing qualification would be desirable however experience will also be taken into account