Welfare Benefits Outreach Advisor

Welfare Benefits Outreach Advisor - £36,300

Location: South East London

Hours: 40 hours per week, Monday to Friday

We are looking for a compassionate and knowledgeable Welfare Benefits Outreach Advisor to join our Service Delivery Team. Reporting to the Head of Operations and Director of Community Services the Welfare Benefits Outreach Advisor role involves helping individuals access the financial support they are entitled to. You will provide specialist one-to-one support to residents facing challenges with benefits and financial entitlements, helping them to maximise income, manage debt and improve financial management skills. Working closely with support teams and external agencies, you will empower residents to maintain housing stability and improve their overall wellbeing.

Dinardo Care and Supports Ltd provide an extensive supported housing service for a large number of adults with wide ranging mental health needs across South East London covering Catford, Lewisham, Peckham, Norwood and Croydon.

About the Role

• Assist residents with new and ongoing welfare benefits claims (e.g., Universal Credit, ESA, PIP).
• Liaise directly with benefit departments (e.g. DWP, Housing benefit) on behalf of residents.
• Support residents in attending and navigating Job Centre appointments, forging strong partnerships to ensure clear and concise communication.
• Help residents manage arrears and negotiate realistic repayment plans.
• Collaborate with support teams members and external agencies to coordinate benefit support.
• Provide guidance on budgeting and money management, educating residents on their rights and responsibilities about their welfare benefits.
• Encourage and develop independence and self-advocacy where possible.
• Understanding of Safeguarding and when concerns should be reported to prevent financial abuse or there is a risk of harm. 
• Provide factual, accurate records and always maintain confidentiality.
• Promote a culture of respect and acceptance of diversity in all its forms.

About you:

• GCSE or equivalent in English and Maths.
• Previous experience of a supported housing setting would be desirable.
• Knowledge of UK welfare benefits system and safeguarding procedures.
• Basic knowledge of debt and financial inclusion support.
• Be self-motivated to prioritise and manage time effectively
• Strong organiser and confident computer skills (Word essential). PowerPoint and Excel is desirable.
• Excellent communication and advocacy skills.
• Ability to work independently and as part of a team.
• Empathy and tenacity with the ability to set boundaries firmly and fairly.
• This role requires an Enhanced DBS (criminal records check).

What we offer in return for your hard work and dedication:

• 33 Days holiday including bank holidays
• Free on-site parking*
• Refer a Friend Scheme rewarding £500 for every person you refer
• DBS certificate paid by Dinardos*
• Comprehensive induction programme
• Staff Appreciation Days
• Employee Assistance Programme

*Terms and conditions apply.

If you are looking for your next move in a forward-thinking Supported Housing environment and have the skills for this role then please apply today.