IT Support

About Us
Digital Native UK Ltd is passionate about helping people thrive in the digital world. We design innovative learning experiences and cutting-edge tools to support apprentices and employers.

About the Role
We are looking for a motivated Digital Support Technician Apprentice to join our team. This is a fantastic opportunity to gain hands-on experience, exposure to AI and develop excellent interpersonal skills while working towards a recognised qualification.

Key Responsibilities

• Develop new curriculum materials to support digital learning.

• Assist in creating AI agents to help apprentices succeed.

• Support the onboarding of new apprentices.

• Test and troubleshoot internal systems to ensure smooth operation.

• Maintain and update our WordPress websites.

• Supporting our apprentices with their Microsoft 365 issues.

What We’re Looking For

• A keen interest in technology.

• Good problem-solving skills and attention to detail.

• Ability to work well in a team and communicate clearly.

• Basic knowledge of websites and digital tools (WordPress experience is a bonus).

What You’ll Gain

• Practical experience in digital support and development.

• Training and mentoring from experienced professionals.

• A recognised qualification upon completion of your apprenticeship.

Apprenticeship Training to be provided:

• You will undertake the Level 3 Digital Support Technician Apprenticeship Standard and be encouraged to gain relevant Microsoft and British Computer Society qualifications.

• The expectation is that within a year, you will progress to a Level 4 AI Implementation apprenticeship.

• You will work alongside our directors and developers and build your skills through a combination of:

• Online learning

• 1-2-1 Coaching

• Group activities

• Work-based tasks

Location

Our directors are based in the East Midlands,

You will typically work remotely, but will be expected to travel to meet directors or attend a pprenticeship training days. You should expect to travel 1-2 days/week.

By applying, you are agreeing to Digital Native retaining your information, sharing this with potential employers and contacting you about apprenticeship opportunities that we feel you could be interested in.

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