Service Advisor
SERVICE ADVISOR (AUTOMOTIVE).
Hedin Automotive BMW & MINI is looking for an experienced Service Advisor/Service Team Manager to join its high performing aftersales team. If you have a passion for BMW & MINI and want to deliver exceptional customer experience, then this is a great opportunity to develop your career with one of the worlds admired brands in automotive.
YOUR ROLE.
As a Service Advisor, you will be the main contact for the customer from initial meeting to finalising the invoice on completion and handing the vehicle back to the customer. You will be responsible for consulting with the customer the work to be undertaken on their vehicle and keeping them informed of the progress and professionally resolving any issues that may arise, managing customer and business expectations.
The main duties include:
Meeting and greeting customers in a friendly and courteous manner throughout the day
Updating the customer regarding their vehicle repairs and any additional work required, whilst providing excellent customer service with regular communication and updates
Maintaining knowledge of our aftersales products and services
Monitor and ensure that the completion of all service and repair paperwork is completed promptly, ensuring customer satisfaction
Work directly with a team of technicians allocating jobs according to time and ability whilst ensuring the highest levels of service
Ensure customer vehicles are handled with care whilst in the responsibility of the Service Workshop and that all cars are cleaned and valeted ready for handover to customer
YOUR PROFILE.
Passion for customer service and the ability to develop rapport and trust with customers to resolve conflict situations calmly and reasonably
Enjoy working in a fast-paced environment recognising individual responsibility to contribute to the performance and success of the team.
Excellent administration and organisational skill, and good diary management and following up within agreed timeframes.
Proven experience in a Service Team Manager/Service Advisor role, in the automotive industry
Must be eligible to work in the UK and have a valid clean UK Driving Licence for a minimum of 1 year.
ABOUT US.
Hedin Automotive is a well-established BMW & MINI franchise with state-of-the-art centres across North London, East London, and Kent.
As part of Hedin Mobility Group—one of the world's leading private automotive retail and aftermarket services providers we are dedicated to excellence in everything we do. Whether in customer-facing roles or the workshop, our incredible teams are passionate about making Hedin Automotive a seamless, enjoyable place to do business. We strive to create great experiences through a team that genuinely cares about our customers.
SALARY AND HOURS.
Basic Salary: £35,000 OTE £53,000 per annum with a company car
Working hours are Monday – Friday, 8.00am – 6.00pm, 45 hours per week and Saturday 8.00am – 12.30pm (1 in 3, paid as additional hours)
BENEFITS.
Hedin Automotive values our employees and invests in personal development and training. In addition, offering a wide range of market leading benefits to all our colleagues. Why not take a moment to view our benefits and see what our employees love about working at Hedin Automotive by visiting our Careers page .
Click apply today and take the first step towards a rewarding career in the automotive industry.
Recommended Jobs
Paid Media Specialist EMEA
Wyndham Hotels & Resorts is now seeking a Paid Media Specialist EMEA to join our team in London, United Kingdom. Job Summary Reporting to the Ecommerce Manager EMEA, you will assist in the day-…
Site Engineer
LOCATION -London HOURS - Full-time The Joseph Gallagher Group is a family owned business that delivers expertise whilst putting client satisfaction at the core of the business. Built on a…
EYFS SEN Teaching Assistant - Primary School in Ealing...
Location: Ealing, West London Contract: Full-time, Term Time Only Start Date: ASAP / Next Term Salary: Competitive, dependent on experience A welcoming and inclusive primary school in…
Site Manager - Secondary School, Sheffield
Our client is seeking an experienced Site Manager to join a busy secondary school in Sheffield . This is a full-time, permanent role starting in April 2026 , with responsibility for overseeing t…
French Role for ECTs - January - Brent
School Status & Location Sector: Outstanding Ofsted-rated High School, Outer London. Borough: Brent. Start Date: Permanent, full-time role commencing January 2026. The Opportunity & Sch…
Weekend Nanny
Our clients, based in Chelsea, are looking for a kind, patient, and flexible Weekend Nanny to care for their two children aged 5 and 13. The position is a mixture of shared-care and sole-charge, and…
Year 4 Teacher — Good School — Wandsworth — January 2026...
A forward-thinking Good primary in Wandsworth is seeking a creative and reflective Year 4 Teacher to join its KS2 team on a Full-Time basis with a January 2026 start. The Year 4 Teacher will begin ha…
GTM Lead (Berghaus)
We’re Pentland Brands; a dynamic, global family business, and proud owners and licensees of many iconic active and footwear brands. With a community of over 1,300 team members worldwide, we embrace d…
Head of Drama - TLR + R&R Opportunity
&##127917; Head of Drama (TLR 1b) – Outstanding Croydon Academy &##127775; Lead a Dynamic Performing Arts Department, Start January 2026 We are seeking an enthusiastic, ambitious, and committe…
EYFS SEN Teaching Assistant - Primary School in Wembley...
Location: Brent, North West London Contract: Full-time, Term Time Only Start Date: Next Term Salary: Competitive, dependent on experience An inclusive and forward-thinking primary sch…