Program and Business Solutions Manager
- Lead the Full Program Lifecycle: Own the end-to-end delivery of the Future CMS -from discovery and design to implementation and rollout.
- Strategic Roadmapping: Develop and maintain a clear, actionable program roadmap aligned with business priorities and emerging technologies.
- Cross-Functional Leadership: Coordinate global teams across product, IT, operations, and medical/security services to deliver impactful outcomes.
- Business Case & ROI: Build compelling business cases, cost models, and benefit frameworks to support investment decisions and measure success.
- Stakeholder Engagement: Act as the key liaison between Assistance Centres, Group IT, and product teams—ensuring alignment, transparency, and shared vision.
- AI & Innovation: Lead the design, testing, and deployment of AI-powered tools (e.g., transcription, automation) using rapid experimentation and pilot programs.
- Vendor & Compliance Oversight: Manage strategic tech partnerships and ensure all vendors meet compliance standards, including data protection and AI governance.
- Data & Process Excellence: Collaborate with data architects to design future-ready data models and maintain a robust process repository.
- Product Strategy & Development: Shape the CMS as a commercial product opportunity, aligning features with market needs and service delivery evolution.
- Governance & Communication: Facilitate program governance forums and maintain proactive communication to manage expectations and resolve challenges.
- Bachelor’s degree required; Business, Information Systems, Engineering, or other related fields.
- Certified in Business Process Management or Lean Six Sigma; proficiency in SAP Signavio.
- Project Management or Scaled Agile Framework (SAFe).
- Proficiency in MS Office suite of applications, esp. MS Project and MS Visio.
- Typically 7+ years in digital transformation, product management, or operational excellence roles.
- Proven success managing complex tech programs—ideally in healthcare, security, or assistance services.
- Experience with process design, decision modelling, and vendor oversight.
- Familiarity with CCaaS platforms, AI experimentation, and agile delivery.
- Strong background in system and process analysis, requirements definition, and end-to-end delivery lifecycle.
- Travel occasionally to meetings in other Intl.SOS regions – as assigned
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