Client Success Lead

London | Full-time | Hybrid

About dunnhumby

dunnhumby is the global leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision. With nearly 3,000 experts across Europe, Asia, Africa and the Americas, we partner with iconic businesses like Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro to turn data into growth, innovation and measurable value for their customers.

Tesco Insights

Our Tesco Insights team turns the UK’s richest source of shopper data — over 24 million Clubcard households — into the strategic intelligence that powers Tesco and its supplier partners. We help clients understand customers, shape ranges, optimise pricing and promotions, and unlock category growth through evidence-based decisions.

About the Role

We're looking for a Client Success Lead to join our Tesco Category & Product Insight team and help shape how Tesco uses customer and category insight to make better commercial decisions. This is an opportunity to work directly with Tesco stakeholders, translating complex customer data into actionable recommendations that influence category strategy, range decisions and customer understanding.

Working alongside consultants, analysts, data scientists and client teams, you'll help deliver insight that creates measurable value for Tesco while contributing to the continued growth and development of dunnhumby's Tesco Insights proposition.

What You'll Be Doing

You'll play a key role in delivering insight-led recommendations and building strong stakeholder relationships across Tesco and dunnhumby.

• Leading relationships with Tesco category stakeholders, becoming a trusted partner for insight and customer understanding.
• Supporting and delivering the category insight workplan, ensuring priorities are aligned to business objectives and value creation.
• Translating complex customer, category and commercial questions into clear analytical briefs and actionable recommendations.
• Collaborating with data scientists and analytical teams to ensure business challenges are effectively translated into technical solutions.
• Working closely with colleagues across Product Insight, Retail and Commercial teams to shape solutions and deliver high-quality insight.

What We're Looking For

We're interested in someone who combines strong stakeholder management with analytical thinking and a passion for solving commercial challenges through insight.

• Experience building client relationships and managing a broad range of stakeholders.
• Confidence balancing multiple priorities and delivering value across several workstreams simultaneously.
• Strong analytical capability with experience using data to answer challenging business questions and influence decisions.
• Ability to simplify complex information into concise, compelling and actionable conclusions.
• Experience within an FMCG retailer, supplier, consultancy or customer insight environment.

You'll Thrive If You…

• Enjoy turning data into clear commercial recommendations.
• Take a rigorous approach to analysis, ensuring recommendations are evidence-based and trusted.
• Are comfortable working across multiple projects in a fast-paced environment.
• Enjoy collaborating with technical and non-technical stakeholders to solve problems.

What You Can Expect From Us

We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

And we don't just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process — please let your recruiter know what adjustments would help.

UK Benefits

• Flexible benefits allowance, with the option to direct unused allowance into pension contributions.
• Private medical insurance through Vitality, alongside life assurance, partner life assurance, income protection and critical illness cover.
• Aviva pension scheme with employer matching contributions of up to 7.5%.
• Wellbeing support through the Wellness Hub and confidential employee assistance services.
• Annual leave, public holidays, options to purchase additional holiday and a day off for your birthday.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

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