Senior Customer Services Analyst

Alpha Financial Markets Consulting
London

About Aiviq

Aiviq is a cutting-edge fintech company revolutionising financial services and asset management. We empower the world's leading asset managers with data-driven insights and innovative technology solutions. Our cloud-based platform transforms complex financial data into actionable intelligence, addressing critical challenges in client data quality and insights. Serving global asset managers overseeing trillions in Assets under Management, we're at the forefront of financial technology innovation.

About the opportunity

We’re investing in our Customer Services capability, both by building out the team and implementing the tools to be able to deliver industry leading service to our customers in a scalable and sustainable way. We are looking for a Senior Customer Services Analyst to build out our Customer Services capability. Successful candidates should be highly customer focused with strong communication and a problem-solving mindset. Successful candidates should also be able to support the diagnosis and resolution of complex customer data and system challenges.

What you will be doing

Our Customer Services team provides day-to-day support and proactive data quality monitoring to ensure customer satisfaction. Your key responsibilities will be to:

  • Chair regular meetings with Aiviq’s Investment Manager customers; understanding how they can use Aiviq’s products to achieve success
  • Trouble-shoot system failures and investigate customer queries
  • Build and maintain data connectors for existing and/or new data sources
  • Support release testing on new features and enhancements prior to customer releases
  • Ensuring that process documentation is kept up to date
  • Work with other teams at Aiviq to automate Customer Services activities

What you will need

  • A strong technical skill set coupled with experience of working in customer facing roles
  • Proficiency in SQL and experience of supporting or developing computer systems
  • Experience with undertaking analysis of complex data or technical issues, and managing technical teams to resolve issues
  • Strong data analysis skills
  • Excellent written and verbal communication skills
  • Strong organizational skills and attention to detail
  • Willingness to work independently with minimal supervision, taking initiatives to address challenges
  • Experience with the Microsoft Office suite (particularly Excel) and data analysis skills
  • Experience in Asset Management industry is preferred but not mandatory

What we look for

  • A passion for customer success and building strong, long-lasting customer relationships
  • Strong team-oriented leadership skills and proven track record managing others
  • A desire to foster a culture of collaboration and teamwork, embodying Aiviq’s core values of collaboration, openness, innovation and respect in all interactions
  • People who think differently, bring an open mind and diversity of thought

What we offer

  • Growth opportunities in a supportive, collaborative environment
  • Exposure to cutting-edge fintech, cloud-based technologies, and AI-augmented workflows
  • Work on critical data quality challenges for leading asset managers
  • Mentorship from experienced product managers
  • Competitive salary, benefits, and flexible working arrangements
  • Clear career progression pathway in a growing fintech company

About Aiviq

Aiviq is growing UK-based FinTech, specialising in developing SaaS products for the world's investment Managers. We are part of Alpha Financial Markets Consulting Plc, a leading global provider of specialist consultancy services to the financial services industry.

 

Posted 2026-06-21

Recommended Jobs

Ralph Lauren Manager Talent Acquisition FTC

Ralph Lauren
London

Company Description Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fr…

View Details
Posted 2026-05-15

Adult Senior Social Worker - Hospital Team - Lewisham

Liquid Personnel
Lewisham, Greater London

Job Title: Adult Senior Social Worker – Hospital Team Location: Lewisham Rate: £36 per hour An excellent opportunity has become available for an experienced Adult Senior Social Worker to …

View Details
Posted 2026-06-27

Modern Foreign Languages Teacher | Harrow (Independent)

Marchant Recruitment
Harrow, Greater London

We are working with a prestigious independent academy in Harrow to recruit a talented MFL Teacher (Spanish and/or French) for an ASAP start. The school is renowned for its international outlook and i…

View Details
Posted 2026-02-07

Associate Director, Policy and Access

London

Do you want to help shape the future of healthcare policy and access for some of the world's leading pharmaceutical and biotechnology companies? Are you passionate about understanding how healthcar…

View Details
Posted 2026-06-24

Senior Operations Analyst

IPS Group
London

A Lloyds Syndicate is recruiting for an entrepreneurial and very innovative insurance operations specialist. to join their operations team.  You will be tasked with overseeing and analysing key dat…

View Details
Posted 2026-07-06

SEN Teacher | Merton

Marchant Recruitment
Merton, Greater London

A caring primary school in Merton is appointing an experienced SEN Teacher to start January 2026. The SEN Teacher will plan and deliver tailored programmes for pupils with additional needs, conduct a…

View Details
Posted 2025-11-25

KS2 Teacher - Lewisham

Marchant Recruitment
London

Do you want to work in an Outstanding Lewisham primary and teach across Key Stage 2 from January 2026? A progressive Lewisham school is recruiting a reflective and curriculum-minded KS2 Teacher for a…

View Details
Posted 2025-10-31

Raw Materials Technologist

Little Moons
London

Job title: Raw Materials Technologist Department: Technical Salary: A competitive salary is available plus great company benefits Location: Little HQ, Park Royal Hours: Monday to Fri…

View Details
Posted 2026-06-25

BMS Service Engineer

Team BMS
London

BMS Service Engineer Contract 3 - 6 months London & M25 We are offering an accomplished BMS Service Engineer £38 - 45 per hour (outside IR35) to join a well-established Controls company on a contr…

View Details
Posted 2025-12-03

Indirect Tax Senior Manager, Big 4 firm: £75 - 110k guide, plus car allowance

Beament Leslie Thomas
London

A great opportunity to join a market leading Indirect Tax Team focused on providing advisory and compliance services to the firm’s largest global clients. The team is multidisciplinary as they advi…

View Details
Posted 2025-09-24