Triage and Engagement Officer

Lewisham Council
Lewisham, Greater London

Job Category: Admin & Clerical

Job location: 1 Catford Road, Catford, London, Greater London, SE6 4RU, Lewisham Council

Hours per week: 35

Start date: Immediate start

Salary: £17.78 per hour

Basic DBS required

x 2 or 3 days in the office but also out in the community

Main Purpose of the job:

To develop a single front door triage system to provide trauma-informed triage and outreach to residents and colleagues.

To target engagement to support the inclusion of harder-to-reach resident groups, such as NEET young people or economically inactive individuals.

To support the employer engagement offer, to broker and enrol young people in to �Intermediate Labour Market� placements.

To work with the adult learning service to coordinate the promotion, enrolment and sustainment of functional skills interventions.

Knowledge

Good understanding of various employment and support programmes and their eligibility criteria

Knowledge of customer care principles and practices.

Awareness of the challenges faced by NEET young people and economically inactive individuals.

Understanding of trauma-informed practices and professional pathways.

Knowledge of local economic information.

Aptitude

Ability to work under pressure and manage multiple priorities.

Solution-focused approach to problem-solving.

Ability to foster excellent working relationships with internal and external stakeholders.

Sensitivity and empathy in conducting triage conversations.

Commitment to accurate record-keeping and adherence to data security guidance and legislation.

Skills

Skills can only be used as shortlisting criteria if the skill is to be tested

(To Be Tested � T)

Strong organisational skills to manage referrals and engagement activities.

Excellent interpersonal and customer service skills.

Ability to understand and navigate multiple programmes and their requirements.

Effective communication skills, both written and verbal, with an emphasis on being concise, accurate, and GDPR compliant.

Ability to work independently and as part of a team.

Ability to conduct outreach and engagement activities.

Proficiency in utilising local economic information and data to inform engagement activities.

Strong IT systems skills, including the use of online booking systems, CRMs, and MS Office systems.

Experience

Proven track record of working with diverse resident groups, including harder-to-reach populations.

Experience in customer service and relationship management.

Experience in trauma-informed practices and outreach activities.

Experience in using IT systems.

Posted 2025-09-12

Recommended Jobs

Sign Language Specialist

Henry Blue
Dagenham, Greater London

Sign Language Specialist / BLS Specialist Required Details: Start: ASAP End: 4th July 2026 Hours: 30 per week Ideally, we are looking for those who have completed their BSL level 3 – BSL…

View Details
Posted 2025-09-11

BMS Service Engineer

Team BMS
London

BMS Service Engineer - London - £70,000 An amazing opportunity has presented itself with one of our key clients for a seasoned BMS Service Engineer to join a global BMS Controls company. About the c…

View Details
Posted 2025-09-11

VAT Manager: Financial Services Specialism

BLT
London

Job Details This firm has a strong and growing presence in the financial services space, particularly private equity and asset management. They’ve identified they would really welcome someone i…

View Details
Posted 2025-09-30

Crane Driver

ACRELANE TIMBER
London

Job Title : Crane Driver Location : London Salary : £40k - £44K, DOE Job Type : Full-time, Permanent About us: We're a family run, independent Timber Merchant, offering every range a…

View Details
Posted 2025-09-11

2025 Customer Support Graduate (Japanese Speakers)

London

2025 Bloomberg Customer Support (Japanese Speakers) The Company: Bloomberg ignites the power of information and technology to bring clarity to a sophisticated world. A global financial informati…

View Details
Posted 2025-09-10

Compliance Lawyer

Larbey Evans Ltd
London

Compliance Lawyer Prestigious US law firm is seeking to hire a Compliance Lawyer to join their London office on a permanent basis to focus on financial crime in the UK and Europe.   ~ Salary to £…

View Details
Posted 2025-09-24

English Teacher

Riley Personnel
Wandsworth, Greater London

English Teacher – Outstanding School, Wandsworth Are you a passionate and inspiring English Teacher looking for an exciting new opportunity? An Outstanding school in Wandsworth is seeking a dedicat…

View Details
Posted 2025-09-12

Private Chauffeur/Handyperson

Exclusive Household Staff
Hampstead, Greater London

Our client, with a residence in Hampstead, is looking for a live – out, full-time, Handyman/Chauffeur to start as soon as possible for their large 8-bedroom property. This is a semi-formal family se…

View Details
Posted 2025-09-10

Mechanical Estimator/ Quantity Surveyor

CHS Group
Farringdon, Greater London

Mechanical QS / Mechanical Estimator / Business Development Manager Up to £80,000 plus benefits A growing mechanically focused contractor in Central London is looking to expand its commercial team. …

View Details
Posted 2025-09-11

Pharma Operations Coordinator

Chapter 2
London

About Us At Chapter 2 , we’re not just scaling businesses—we’re reshaping the future of talent acquisition with passion, loyalty, and an unwavering commitment to results . By blending people,…

View Details
Posted 2025-09-30