Triage and Engagement Officer

Lewisham Council
Lewisham, Greater London

Job Category: Admin & Clerical

Job location: 1 Catford Road, Catford, London, Greater London, SE6 4RU, Lewisham Council

Hours per week: 35

Start date: Immediate start

Salary: £17.78 per hour

Basic DBS required

x 2 or 3 days in the office but also out in the community

Main Purpose of the job:

To develop a single front door triage system to provide trauma-informed triage and outreach to residents and colleagues.

To target engagement to support the inclusion of harder-to-reach resident groups, such as NEET young people or economically inactive individuals.

To support the employer engagement offer, to broker and enrol young people in to �Intermediate Labour Market� placements.

To work with the adult learning service to coordinate the promotion, enrolment and sustainment of functional skills interventions.

Knowledge

Good understanding of various employment and support programmes and their eligibility criteria

Knowledge of customer care principles and practices.

Awareness of the challenges faced by NEET young people and economically inactive individuals.

Understanding of trauma-informed practices and professional pathways.

Knowledge of local economic information.

Aptitude

Ability to work under pressure and manage multiple priorities.

Solution-focused approach to problem-solving.

Ability to foster excellent working relationships with internal and external stakeholders.

Sensitivity and empathy in conducting triage conversations.

Commitment to accurate record-keeping and adherence to data security guidance and legislation.

Skills

Skills can only be used as shortlisting criteria if the skill is to be tested

(To Be Tested � T)

Strong organisational skills to manage referrals and engagement activities.

Excellent interpersonal and customer service skills.

Ability to understand and navigate multiple programmes and their requirements.

Effective communication skills, both written and verbal, with an emphasis on being concise, accurate, and GDPR compliant.

Ability to work independently and as part of a team.

Ability to conduct outreach and engagement activities.

Proficiency in utilising local economic information and data to inform engagement activities.

Strong IT systems skills, including the use of online booking systems, CRMs, and MS Office systems.

Experience

Proven track record of working with diverse resident groups, including harder-to-reach populations.

Experience in customer service and relationship management.

Experience in trauma-informed practices and outreach activities.

Experience in using IT systems.

Posted 2025-09-12

Recommended Jobs

Front of House Manager - Television Centre & Helios, London

Savills Management Resources
London

Purpose of the Role Step into one of London’s most iconic destinations - Television Centre, a landmark that blends rich heritage with modern luxury. Once the beating heart of the BBC, this Grade I…

View Details
Posted 2026-04-03

Lecturer in Business (Finance Specialist)

Global University Systems (GUS)
London

Start Date: 11 May 2026 Location: London, Tower Hill and Aldgate campuses Contract: Full-time, Permanent Hours: 40 hours per week Working Pattern: Hybrid – 4 days on campus, 1 day remote Teaching…

View Details
Posted 2026-02-06

Design Technology Teacher | East London

Marchant Recruitment
Barking, Greater London

We are recruiting a DT Teacher for a thriving East London secondary school with a strong reputation for innovation and student outcomes. You’ll teach KS3 and KS4 Design Technology in a well-equipp…

View Details
Posted 2026-02-10

Senior Growth Marketing Manager - WagWorks

Up Collective
London

WagWorks is a premium members-only club for dogs, combining daycare, grooming, healthcare and training under one roof. We started WagWorks with a simple mission: to make life easier for urban dog …

View Details
Posted 2026-03-12

Lead AI Engineer

Bauer Media Outdoor
London

About Us Bauer Media Outdoor, a leader in the advertising world, boasts an impressive portfolio across 12 markets. Our mission is to “Create tech that makes a difference- empower teams, delight…

View Details
Posted 2026-01-15

Pet Sitter Wanted - Reliable Pet Sitter Needed In Romford, England Earn £15/£20 Daily Caring For Pets!

PetSitter.com
Romford, Greater London

I am Grace, a devoted pet owner residing in Romford, England, and I am looking to hire a responsible and caring pet sitter for my beloved dog. I have a calm natured Bichon Frise who is the world to me…

View Details
Posted 2026-03-12

Automation Engineer (entry-level)(UK fintech) (Hiring Immediately)

sphere
London

ABOUT US We operate in the dynamic world of energy commodities trading, where information and speed are crucial for success. However, data in these markets is often fragmented and opaque, leaving par…

View Details
Posted 2026-03-27

SEN Teaching Assistant - KS2 Support (Brent)

Marchant Recruitment
Brent, Greater London

Location: Brent, North-West London Start Date: ASAP / Next Term Contract: Full-time Salary: £90–£100 per day A diverse and inclusive primary school in Brent is looking for an SEN T…

View Details
Posted 2025-12-15

School Business Manager Vacancy - Primary School, Barnet

Marchant Recruitment
Barnet, Greater London

School Business Manager – Primary School, Barnet Location: Barnet, London Contract: Full-Time, Permanent Start Date: January 2026 Salary: Competitive (Dependent on experience) About …

View Details
Posted 2025-10-11