Triage and Engagement Officer

Lewisham Council
Lewisham, Greater London

Job Category: Admin & Clerical

Job location: 1 Catford Road, Catford, London, Greater London, SE6 4RU, Lewisham Council

Hours per week: 35

Start date: Immediate start

Salary: £17.78 per hour

Basic DBS required

x 2 or 3 days in the office but also out in the community

Main Purpose of the job:

To develop a single front door triage system to provide trauma-informed triage and outreach to residents and colleagues.

To target engagement to support the inclusion of harder-to-reach resident groups, such as NEET young people or economically inactive individuals.

To support the employer engagement offer, to broker and enrol young people in to �Intermediate Labour Market� placements.

To work with the adult learning service to coordinate the promotion, enrolment and sustainment of functional skills interventions.

Knowledge

Good understanding of various employment and support programmes and their eligibility criteria

Knowledge of customer care principles and practices.

Awareness of the challenges faced by NEET young people and economically inactive individuals.

Understanding of trauma-informed practices and professional pathways.

Knowledge of local economic information.

Aptitude

Ability to work under pressure and manage multiple priorities.

Solution-focused approach to problem-solving.

Ability to foster excellent working relationships with internal and external stakeholders.

Sensitivity and empathy in conducting triage conversations.

Commitment to accurate record-keeping and adherence to data security guidance and legislation.

Skills

Skills can only be used as shortlisting criteria if the skill is to be tested

(To Be Tested � T)

Strong organisational skills to manage referrals and engagement activities.

Excellent interpersonal and customer service skills.

Ability to understand and navigate multiple programmes and their requirements.

Effective communication skills, both written and verbal, with an emphasis on being concise, accurate, and GDPR compliant.

Ability to work independently and as part of a team.

Ability to conduct outreach and engagement activities.

Proficiency in utilising local economic information and data to inform engagement activities.

Strong IT systems skills, including the use of online booking systems, CRMs, and MS Office systems.

Experience

Proven track record of working with diverse resident groups, including harder-to-reach populations.

Experience in customer service and relationship management.

Experience in trauma-informed practices and outreach activities.

Experience in using IT systems.

Posted 2025-09-12

Recommended Jobs

Senior M&E Quantity Surveyor

Streamline Services Consultancy Limited
City of London, Greater London

Company Overview: Our client is a leading Mechanical & Electrical (M&E) contractor with an impressive turnover of £300 million. They specialize in delivering high-quality commercial projects across v…

View Details
Posted 2025-09-11

Trading Application Support - Equity Vol

Quant Capital
London

Trading Application Support – Equity Vol £110k Plus £20K Quant Capital is urgently looking for a Trading Application Support Engineer to join our high profile client in their London Office. …

View Details
Posted 2025-09-10

Tax Senior Manager - Transactions

Pro-Tax
London

Job Details Senior Manager - Transaction TaxBig 4 - London Package - £80,000 - £110,000 + car allowance & package We are seeking experienced tax professionals to join a leading Transaction Tax tea…

View Details
Posted 2025-09-24

Diagnostic Technician

Flame Recruitment
Hounslow, Greater London

ROLE: Vehicle Technician LOCATION: Brentford SALARY: 38-41k basic, 50k ote + company benefits HOURS: Monday to Friday 8.00 - 5.30. 1 in 4 Saturdays on a rota We are looking for an experienced Vehi…

View Details
Posted 2025-10-15

Catering Apprentice Level 2

Busy Bees
London

Role Overview: Join Our Team at Busy Bees – Leading Nursery Group in the UK Are you passionate about starting a rewarding career in the catering industry? If you’re eager to learn, grow, and devel…

View Details
Posted 2025-10-18

MS Dynamics NAV - Senior Consultant

Dynamic Nation
London

Job Description One of the UK’s top MS Dynamics Gold Partners is looking for two Senior Dynamics NAV Consultants with strong functional skills and a good technical understanding. You will be worki…

View Details
Posted 2025-09-11

Data Science Consultant Join a consultancy where creativity meets strategy to spark game-changing impact. They partner with visionary, customer-driven ... read more

Cortex IT Recruitment
London

Join a consultancy where creativity meets strategy to spark game-changing impact. They partner with visionary, customer-driven brands to fuel sustainable growth, designing and orchestrating experienc…

View Details
Posted 2025-09-09

Operations Engineer - Golf Technology

Bolt6
London

About Us Launched in 2021 by a team of Emmy award-winning innovators with a strong track record in sports technology, Bolt6 is dedicated to improving the experience of sport for everyone. Our …

View Details
Posted 2025-10-07

Up to £75,000++ Trusts & Tax Manager - Top London Law Firm

London

We are delighted to be supporting a Top-Tier Law Firm in their search for a Trusts & Tax Manager to join their superb London office. This is an exquisite opportunity to thrive in a well-established e…

View Details
Posted 2025-10-15

Security Installation Engineer (Intruder Alarms)

Get Staff
Croydon, Greater London

Security Installation Engineer (Intruder Alarms) -London & South East - Up to £42,000 Basic Salary OTE £50,000 Per Annum Security Installation Engineer (Intruder) Package Overview: * Basic Salary: …

View Details
Posted 2025-10-21