Neighbourhood Services Operative

Job Category: Housing

Job location: Unit 11, The Tramsheds, Coomber Way, Croydon, London, CR0 4TQ, Southern Housing

Hours per week: 35

Start date: Immediate start

Salary: £12.88 per hour

Job description

The role
Reporting to Environmental Services and Transport Manager you will be expected to deliver a
consistently high-quality bulk and void property clearance services. You will be provided with
tools and machinery to help you undertake your tasks and we will supply you with a new
uniform, safety boots and personal protective equipment. You will need to have the ability to
work outside in all weathers and be able to undertake physically demanding work.
The location
You will be based at one of our office locations.
What you’ll be doing:
• In accordance with our schedules, frequencies, and standards, to drive to our estates and
collect non-domestic refuse in an efficient and environmentally friendly manner.
• When requested, to attend to void properties and clear these.
• Carry out collections in a neat and tidy manner ensuring spillages are cleaned up whilst you
are onsite.
• Maintain a safe and secure environment by working in line with our health and safety
standards.
• Working proactively with customers, manging expectations, to ensure that they can have a
positive view of their environment and landlord offering basic advice when requested.
• Proactively supporting team members to deliver seamless services in line with the
Corporate Strategy
• Keeping a record of what is collected and from where so that your services can be
recharged accurately and transparently to residents.
• Noting hotspot refuse typing areas and working with the team on a strategy to reduce the
waste.
• Assist the team when needed with other tasks such as jet washing bin stores
• Report any repairs or defects in communal areas to maintenance department/ line manager
and follow up actions as required i.e. monitoring the issue ensuring that action is taken to
complete the repair within our stated timescales; where this is not the case escalate the
matter to your line manager
• No role profile can cover every issue which may arise within the post at various times and
the postholder is expected to carry out other duties from time to time, which are broadly
consistent with those described.

What you’ll need:
Essential
• Experience of undertaking bulk, general waste and void property clearance duties.
• Good interpersonal skills and the ability to communicate well with residents, external
agencies, and resident organisations.
• Work under your own initiative, with the team and under instruction.
• Basic knowledge and understanding of health and safety considerations as they apply to
this role.
• Sufficiently numerate to manage stock control, check invoices and purchase supplies or
equipment.
• Able to plan and prioritise to ensure the effective use of own time