HR BUSINESS ANALYST (SAP SUCCESSFACTORS ESM)
HR Business Analyst (SAP SuccessFactors ESM) requirements:
- Collaborate with HR teams to understand their requirements and translate them into system solutions using SAP SuccessFactors ESM.
- Support the global design and requirements definition for SuccessFactors ESM and Workzone.
- Facilitate design workshops with stakeholders, HR service owners and SMEs across Asia, EMEA and the Americas.
- Work closely with implementation partners to ensure solutions are delivered in line with approved business requirements and global operating model objectives.
- Conduct detailed analysis of current HR service delivery processes, employee journeys, service models and supporting technologies.
- Document current-state ("as-is") processes, pain points, risks and improvement opportunities.
- Research HR industry best practice and emerging capabilities within SAP SuccessFactors ESM and Workzone.
- Provide support for system configurations, troubleshooting and issue resolution.
- Analyse and document HR processes to identify areas of improvement.
- Assist in the design, testing and implementation of system updates or new functionalities.
- Ensure data accuracy and integrity within HR systems.
- Deliver user training and create documentation for system processes and updates.
- Work closely with cross-functional teams to ensure alignment of HR systems with business needs.
- Monitor system performance and recommend enhancements to optimise functionality.
- Produce design documentation including:
- Business requirements
- Future-state process maps
- Employee journeys
- Functional specifications
- Design decision papers
- Design governance papers for Workzone ongoing maintenance
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