Consultant

POSITION SUMMARY

The Consultant manages and executes
successful Enterprise Resource Planning (ERP) deployments and fosters strong
client relationships. The consultant provides high-level implementation,
training, and professional services to a portfolio of assigned clients
(including on-site visits as needed) to manage and utilize the business
operation functions in Yardi software products.

ESSENTIAL
RESPONSIBILITIES

• Performs complex system
  and business process reviews and other service reviews (on-site as needed)
  to identify inefficient processes and makes sound recommendations for
  client productivity gains
• Trains clients and manages
  continued software integrations, maintenance, and updates in collaboration
  with clients
• Researches, analyzes, and
  resolves software functionality and reporting problems for clients
• Uses positive influence
  with clients to effectively navigate sensitive client objections,
  communicate complex and/or sensitive messages, preemptively address
  potential client concerns, build sustaining alliances with clients, and
  influence positive outcomes through active counsel
• Enlists support from
  management and peers to address complex client requests and resolve
  complex issues
• Analyzes and interprets
  client operational needs and determines initial system configuration
  accordingly
• Performs or assists with
  data mapping and conversion, user training, and other services to ensure
  successful software deployment
• Determines and documents
  solutions and best practices to contribute to a solutions repository
• Advises and institutes
  best practices relevant to clients in the application of Yardi products
• Recognizes
  and refers opportunities to sell products/services to existing clients
• Provides recommendations
  and informed direction to clients regarding ancillary products and
  services that align with client business and operational needs and goals
• Collaborates internally
  with analysts, designers, programmers, sales teams, and marketing teams
  with a focus on meeting client needs and maintaining high-level customer
  service standards
• Performs special projects
  related to department training and client support as well as other duties
  as assigned under supervision of Manager

EDUCATION/QUALIFICATIONS/EXPERIENCE

• Bachelor’s Degree in
  Business, Finance, Math, or Computer/Engineering Sciences or other
  equivalent relevant experience in the property management industry
• Five plus (5+) years of
  experience in software or business process consulting or equivalent
  consulting experience interacting with customers
• Three (3) years of
  experience managing projects on accounting, business process, property
  management, or real estate software
• Experience in ERP systems
• Experience positively
  influencing clients, peers and management
• Experience independently
  managing and resolving a variety client issues

DESIRED
EDUCATION/QUALIFICATIONS/EXPERIENCE

• Yardi domain experience
• Knowledge of property management industry and Yardi’s
  competitors

REQUIRED
SKILLS/ABILITIES

• Proven ability to manage
  projects with multiple touch points
• Proven excellent written
  and verbal communication skills
• Proven client-centered
  commitment and focus
• Proven ability to meet
  critical deadlines and prioritize multiple tasks in a fast-paced
  environment
• Collegial, team-oriented
  disposition with the desire and ability to establish cooperative working
  relationships with employees at all levels within Yardi, outside of Yardi,
  and with clients

DESIRED
SKILLS/ABILITIES

• Ability to think and act
  strategically by visualizing new possibilities, challenging assumptions,
  and recommending the implementation of new ideas or strategies

WORKING
ENVIRONMENT/PHYSICAL DEMANDS

• Ability to work at
  assigned locations
• Attend meetings and
  perform tasks for long periods of time on a computer and on the telephone
• Regular attendance and a
  regular work schedule are essential functions of this job

The employee is expected to adhere to all company policies
and to act as a role model in adhering to all company policies. This job description is intended to describe
the general nature and level of work involved for this position. It is not an exhaustive list of the
responsibilities, duties, and skills that are or may be required.