Parts Advisor

PARTS ADVISOR.

Hedin Automotive BMW & MINI is looking for an experienced and motivated Parts Advisor to join its high performing team. If you have a passion for BMW and MINI and want to deliver exceptional customer experience, then this is a great opportunity to develop your career with one of the world’s most admired brands in automotive.

YOUR ROLE.

As a Parts Advisor, you’ll play a vital role in ensuring seamless operations within our parts department that supports both the workshop and a retail counter, as well as trade customers. Your expertise in identifying and ordering the correct parts will help serve both internal and external customers, consistently exceeding expectations and delivering exceptional service.

You will drive growth in all aspects of the parts business through direct selling, leveraging your knowledge of our stock, available products, and competitor offerings. Routine stock checks, proactive customer follow-ups, and strong relationships with suppliers and drivers will be integral to your success.

The main duties of the role include:

• Liaise with customers both on the telephone and face to face, assisting to identify and source parts
• Ensure parts are correctly ordered to specification and checked on arrival
• Follow up with customers on the progress of parts and prices
• Maintain a tidy Parts department and workstation
• Conducting stock checks, maintaining accurate inventory, and proactively managing stock levels.

YOUR PROFILE.

• Proven experience as a Parts Advisor, preferably in a franchised motor-trade environment.
• Strong customer service skills with a passion for helping others.
• Proficiency in using Kerridge/Drive and ETK systems.
• Excellent communication and interpersonal skills.
• Must be eligible to work in the UK

ABOUT US.

Hedin Automotive is a well-established BMW & MINI franchise with state-of-the-art centres across North London, East London, and Kent.

As part of Hedin Mobility Group—one of the world's leading private automotive retail and aftermarket services providers we are dedicated to excellence in everything we do. Whether in customer-facing roles or the workshop, our incredible teams are passionate about making Hedin Automotive a seamless, enjoyable place to do business. We strive to create great experiences through a team that genuinely cares about our customers.

SALARY AND HOURS.

Basic Salary £30,000 (depending on experience) OTE £36,00 + per annum

Working hours are Monday – Friday, 8am – 6pm and Saturdays 8am – 12.30pm on a rota basis (Saturdays to be paid as overtime).

BENEFITS.

Hedin Automotive values our employees and invests in personal development and training. In addition, offering a wide range of market leading benefits to all our colleagues. Why not take a moment to view our benefits and see what our employees love about working at Hedin Automotive by visiting our Careers page .

Click apply today and take the first step towards a rewarding career in the automotive industry.