Customer Service Advisor
To manage telephone calls from our client's customer base, with a view to assisting them with their enquiries. These enquiries may include account queries, escalated customer complaints, account payments, setting up direct debits and any other general enquiries.
- Requesting payments, setting up direct debits and instalments plans.
- Identify and resolve customer issues and escalate where required.
- Handle and manager customer complaints from start to resolution, ensuring the customer is at the forefront of customer care provided.
- Managing both inbound and outbound debt recovery efforts. You will receive several weeks of full paid training on our systems, products, and call handling
- Experience of working in a high-volume customer contact environment
- Experience of working in a target driven environment
- Ability to adapt and learn
- Communication and listening skills
- Computer literacy Sick Pay
- Maternity Pay
- Employee Assistance Programme
- Cycle to work scheme
- Employee Discount
- Store Discounts
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