Operations Manager, Housing Management & Income Recovery

About the Role

This senior role oversees the development and management of the Council’s temporary accommodation portfolio, ensuring effective supply, allocation, and compliance with statutory duties.

You will lead housing management and income recovery through significant change, driving strategy, performance improvement, and responses to new legislation and standards.

As Operations Manager, you will lead a high-performing team, drive continuous improvement, manage financial and strategic performance, and work collaboratively across internal and external partners.

Strictly Essential Requirements

Applicants must clearly demonstrate the following:

• Significant experience of housing management and income recovery at a strategic level, including full oversight of rental income, arrears management, property management with a range of providers, and the procurement of accommodation for homeless households.
• Comprehensive, up-to-date knowledge of legislation including Landlord and Tenant Law, Family and Immigration Law, welfare and housing benefits, the Children Act, Community Care Act, and relevant case law relating to duties owed to homeless households.
• Proven capability in designing and delivering bespoke housing management services, undertaking research and consultation, and managing complex cases, including legal proceedings.
• Strong financial management and business planning skills, with demonstrable experience in monitoring, evaluating, and reporting on cost effectiveness and service performance.
• Experience working in high-pressure environments with the general public, delivering responsive and accessible customer services to diverse communities.
• Thorough understanding of procurement processes, contract management, and the use of database and workflow systems.
• A relevant degree or professional qualification, or substantial equivalent experience within the field.

Please note: Only candidates who fully meet all the above essential criteria will be shortlisted.