Caretaker

Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Caretaker

Priestman Point – London

£28,734 - £30,246 per year

40 hours per week

We have an opportunity for a Caretaker within Sanctuary Maintenance Contractors Limited (SMCL). SMCL is responsible for delivering high quality and cost effective property repairs and refurbishments, estate services, gas servicing, and installation and maintenance services across the UK, to both internal and external clients. The job holder will ensure that they fully understand and fulfil their responsibilities in respect of both Health & Safety and Equality & Diversity at all times. This profile is not an exhaustive list of duties and other activities may need to be carried out requiring similar skill levels.

The role of Caretaker will include:

• Provide an effective estate maintenance service by undertaking caretaking, cleaning, basic repair and grounds maintenance duties, in accordance with local and legislative procedures
• Provide accurate and timely information on progress and advice
• Ensure accurate daily work records are completed to meet organisational standards
• Identify and report any potential maintenance issues, to ensure a safe environment is maintained and to support planned maintenance programmes
• Ensure tools and equipment are maintained in good condition and used in line with policies and procedures and relevant regulations
• Reporting faults, hazards and inappropriate practice promptly, to ensure a safe living and working environment
• Ensure all supplies and stocks are ordered, maintained and stored appropriately
• Maintain relationships with internal and external customers, and respond positively to complaints and breakdowns in service delivery to meet customer expectations in accordance with contract specifications, escalating complaints as appropriate
• Contribute to special programmes and projects in support of the Group's values and objectives

Skills and experiences:

• Experience in a similar role or completing similar tasks
• Working knowledge of Health and Safety legislation
• Some experience of working to deadlines and prioritising workloads
• Good communication skills and interpersonal and customer care skills
• Ability to understand verbal instructions
• Basic communication skills for reading written instructions and updating records
• Ability to use and update computerised systems (including PDA) for work scheduling
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence

About us

We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is £27,940 with an additional policy allowance of £793 per annum (rising to £29,411 with an additional policy allowance of £835 per annum after 12 months, subject to satisfactory performance)

For more information please click here

(if the link is unavailable please visit the Sanctuary careers website)

Closing Date: 25 November 2025

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [email protected]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at -

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.