Learning & Development Manager (12 Month FTC)

Our priority is to match the right person to the right role, and we never want salary to be a barrier to applying. Regardless of your current pay, we’ll ask about your salary expectations during the application process, and our Talent Team will have an open, honest conversation during the talent call to understand your skills and explore our salary options. If you have questions around salary, please feel free to ask us!

Location : Chiswick, London - Hybrid, 2 days per week in the office

Sponsorship: We are unable to offer sponsorship for this role

The Role

Reporting to Head of Learning, Performance & Development, Stephen 👋

This role is to support the Head of L,P&D in ensuring that we meet the business needs for development and in turn support the business achieve their goals through measured L&D interventions. The role is to focus on a tech-driven solutions and utilise our internal Learning Management System (LMS) to drive a culture of self-learning and skills based development. You’ll lead a team of engaged L&D professionals, promoting a positive work environment based on autonomy, proactive behaviour, and continuous improvement. You will ensure that we meet our training obligations through robust record management and completion rates of companywide training and identify potential risks. You’ll leverage data insights to drive continuous improvement, celebrate success and shape improvement plans

⭐ Why So Energy?

So Energy was created in 2015 because we knew energy suppliers could be better . Since then, we’ve grown rapidly but sustainably, with 300,000 customers and over 450 Energists (what we call our people). But we’re not done! We’re on the road to a net-zero future, and thanks to our partnership with ESB, we’re well on the way. We’re customer-centric, tech-led, and passionate about sustainability.

We’re driven to do our best for our customers, for each other, and for our planet. That’s why we’ve built a workplace culture that’s supportive, empowering, inclusive, and full of opportunities to grow and make an impact.

At So Energy, we take pride in our values-driven culture. We live and breathe by our six core values that guide everything we do:

• Clear

• Honest

• Ambitious

• Inquisitive

• Caring

• Sustainable
  

What you’ll be getting up to in this role:

• Manage, mentor, coach and lead a team of L&D trainers to ensure they have the skills and abilities to develop and deliver high standard learning interventions

• Define a clear vision, set KPIs, and manage team performance to ensure alignment with business goals and best practices in learning.

• Align L&D interventions and objectives to business goals and emerging external developments in learning approaches and best practices

• Work with various departments to identify learning needs, ensuring timely, relevant, and aligned solutions that support departmental goals.

• Reduce business risk through process mapping, ensure compliance with robust record management, and track company-wide training completion

• Develop and manage learning resources and ensure that those created by the department meet a high standard and are regularly audited to maintain/improve relevance and impact

• Use data to track and analyse the impact of the team and learning interventions and leverage this insight to improve the learning outcomes

• Optimise the use and effectiveness of internal LMS to support and drive a culture of self-leaning and skills-based development

• Oversee interventions that address regulatory and compliance based requirements and ensure all employees complete and understand our standards

• Build and maintain strong stakeholder relationships and regularly communicate the benefits and progress of the L&D function demonstrating how these align to the company goals.

• Identify skills and knowledge gaps and utilise tools and seek innovative and efficient ways to resolve

• To be a champion of change in the business and role model customer service excellence in theirs and the teams actions

• Own, develop and enact the L&D strategy and create plans that make positive changes to the business Support the development of our Leadership community through the creation and delivery of learning interventions.

• Ensure the consistency and success of third parties we support through tailored learning interventions maintaining a productive relationship to drive continuous improvements

• Lead on recruitment for the team inclusive of design and deciphering qualifying metrics and regularly review the team headcount

• Key Stakeholders: leaders across the business, individual Energists, People Team Leaders, & The Talent Team

You’re a great match if:

• An understanding of learning theories

• Leadership skills and the ability to develop this in others

• Strong time management

• Analytical skills and ability to gather and use data

• Stakeholder management

• Demonstrated customer service skills
  

Research shows that some underrepresented people are less likely to apply for a role unless they are 100% qualified. We believe your experience, skills, and passion will set you apart. We encourage you to apply and tell us about your journey, even if you don’t tick all the boxes.

📅 Our Hiring Process:

1. Talent Screen - 20 minutes Teams call

2. 1 hour competency-based Interview

3. Final stage leadership interview

🤝What’s in it for you?

Smart Working Charters

• Hybrid working – Each team has its own Smart Working Charter. Ask your talent partner for more details.

Growth & Development

• Personalised learning & development budgets – to support your growth journey, L&D buddies to guide you along the way.

• Educational Sponsorships

• Internal learning platform – with thousands of valuable resources.

Pay & Reward

• Up to 10% performance bonus – based on company and personal performance.

• Annual Salary Reviews – to ensure we remain competitive in the market.

• Commitment to being a real living wage provider .

Time Off That Matters

• Your birthday off – it only comes once a year, so enjoy it!

• 3 So Giving Days – spend time supporting a cause you care about.

• Enhanced family leave – supporting you through every life chapter.

Health & Wellbeing

• Unmind – Access to personalised coaching or therapy to support your mental wellbeing.

• Physical Support – Free eye tests, flu vaccinations.

• Access to Perkbox – Additional wellbeing & savings benefits.
  

• Menopause Policy – To ensure all employees are being taken care off.

Belonging & Recognition

• Affinity Groups – join one of our employee groups to foster meaningful connections.

• Bi-annual Value Awards – because your hard work deserves recognition.

• Monthly events – to find balance and bring our team together.

• Charitable Fundraising – to give back to our communities.
  

🧩 Diversity, Equity, Inclusion & Belonging

As a Disability Confident Committed employer, we encourage applications from everyone, and we will ensure fair and accessible recruitment for all. At So Energy, we’re committed to cultivating an environment that promotes diversity, equity, inclusion, and belonging. We are a global community, and we believe our unique qualities should be celebrated as they are critical to our innovation. It’s essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise . Inclusion isn’t just an initiative at So Energy. We strive to embed it throughout our entire culture.