Sales & Operations Assistant, Soho Home

The Role...

The Sales & Operations Assistant supports the day-to-day operations and administration of the wholesale and outlet sales channels. Working closely with the Senior Sales Executive and cross-functional teams, this role is responsible for ensuring smooth order management, accurate reporting and excellent customer service across all accounts.

Key Responsibilities..

• Responsible for the full administration support of the Wholesale and Clearance channels.
• Own and master all internal order systems and be the go-to person for related operational requests.
• Fill in weekly stock request for the Merchandising Team and own the assigned Stock Code status and movements
• Produce commercial invoices and paperwork needed to dispatch POs ( in partnership with the logistic team and UK / US warehouse teams )
• Join the daily Wholesale Wip to track the POs journey from warehouse through to customer delivery, ensuring timely and accurate fulfilment.
• Flag any logistic / operational risk to the weekly net sales target and escalate when appropriate.
• Own weekly stock reports for both full price and clearance and be ready to always provide stock availability
• Work closely with Operations and Logistics to organise the fulfilment of clearance POs and Containers
• Prepare and issue customer invoices and credits while ensuring all customer portals are maintained and updated.
• Provide timely and professional customer service, responding to related accounts queries and resolving issues efficiently.
• Build positive working relationships with customer counterparts and internal stakeholders.
• Own the product upload on marketplace platforms.
• Support the coordination and execution of sample sales and off-price B2C activities.
• Maintain accurate sales records, documentation and reporting across all systems.

Skills & Experience

• Previous experience in wholesale, sales support or customer operations, ideally within fashion, beauty or lifestyle.
• Highly organised with strong attention to detail and the ability to manage multiple priorities.
• Strong communication and interpersonal skills.
• Excellent administrative and coordination capabilities.
• Proactive and solutions-oriented mindset.
• Strong Excel and reporting skills.
• Ability to work collaboratively across multiple departments in a fast-paced environment.
• Customer-focused with a professional and positive approach

Benefits…

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

• Soho Friends Membership
• 50% off Food & Drink, 7 days a week
• Staff Room Rates
• Private Health and Dental Care
• Weekly Pay
• Life Assurance
• Up to 50% Staff Discount on Cowshed & Soho Home
• In Office Dog Policy on Fridays
• Season Ticket Loan
• Christmas Office Closure
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.