Propositions Manager

ABOUT HOMEPROTECT

Cover for Almost every Home

We founded Homeprotect on a simple principle - to provide protection to people underserved by the home insurance industry. Since 2002, we've been combining smart technology with real human expertise to protect hundreds of thousands of unique homes across the UK, and we're just getting started.

If you're someone who loves solving interesting problems, taking ownership and working with a team that aims high, speaks up and lifts each other, Homeprotect is a place where you can do meaningful work, grow your career and make a real difference for our customers.

What It's Like to Work Here

Our customers come from all walks of life and so do our people. We're a small but perfectly formed team of insurance specialists, technologists, data scientists and customer champions - all bringing individual expertise, an appetite for innovation and a shared ambition to protect the homes and things people love.

We work at pace, but we trust our people to work in a way that brings out their best. You'll collaborate closely across teams, have real ownership from day one and see the impact you have first-hand with flexible working to help you balance the needs of your role with the rhythm of your life.

We've been recognised as a Great Place to Work UK for seven consecutive years - most recently ranked 29th nationally, jumping 71 places in a single year.

KEY RESPONSIBILITIES

• Lead end‑to‑end proposition lifecycle (discover, define, deliver, optimise), including post‑implementation reviews, in order to deliver compelling propositions to our customers.

• Translate our customer strategy into a prioritised roadmap, building business cases and working with stakeholders to secure approval for improvement works.

• Convert proposals into clear requirements and user stories, partnering with UX/UI Design Lead and developers to design journeys and content that improves the customer experience (with particular emphasis on consumer understanding, accessibility standards and vulnerable customer needs).

• Where relevant, run structured experiments and consumer testing to ensure proposed changes are robust and all knock-on effects are understood prior to full deployment.

• Maintain and continuously reprioritise the backlog based on data, customer feedback and external insight ensuring we stay ahead of our competitors.

• Collaborate with the wider business to share learnings from customer feedback and identify future opportunities to improve customer outcomes.

• Be a customer and market advocate, ensuring propositions are innovative, relevant, and competitive in the market.

KNOWLEDGE, SKILLS & EXPERIENCE

• 3-5 years’ experience within a dynamic B2C environment with a track record of customer-centric and data-led proposition development.

• Experience of identifying, developing, delivering, and launching complex/compelling consumer propositions.

• Skilled in communicating your work, process, and product decisions to cross-functional stakeholders including the ability to influence senior stakeholders and align diverse teams.

• An ability to clearly articulate delivery requirements for proposed solutions to development and operational teams.

• Skilled at building business cases, defining KPIs, and able to demonstrate an ability to reconcile commercial goals, regulatory obligations and customer experience improvements.

• Comfortable using AI tools and able to demonstrate where you use AI within your working practice to improve efficiency and output quality.

• Experience using analytics tools, such as Google Analytics, and comfortable using data to better understand user behaviour and support decision making.

• [Preferable] Previous experience with CX tools, including session recording software and experimentation platforms.

• [Preferable] Experience working within Financial Services/regulated environments, including working knowledge of FCA Consumer Duty regulations.

BENEFITS

We want you to feel rewarded, supported and set up to thrive throughout your career with us.

Learning and Growth: We invest in your development through structured learning, mentoring, buddying, on-the-job experience and cross-functional projects. We support role-relevant professional qualifications where they'll make the biggest difference, and our Lunch and Learn sessions to help you stay connected to what’s going on right across the business.

Health and Wellbeing: Your wellbeing matters here. We offer private healthcare through BUPA, an Employee Assistance Programme covering legal, financial and counselling support for you, a Wellbeing Centre with online tools and resources, regular wellbeing seminars and workshops, annual flu jabs and an annual eye care voucher.

Financial Security and Reward: We offer an annual discretionary bonus scheme upto 30% of your base pay, life insurance at four times your salary, and a pension with Aegon. You'll also receive a significant discount on Homeprotect home insurance - with a friends and family discount too, and a staff referral bonus when someone you recommend joins the team.

Time Off: 25 days' annual leave plus bank holidays, with the option to buy or sell up to five additional days each year.

Genuine Flexible Working We trust our people to work in a way that best suits them - with flexible working to balance the needs of your role with the rhythm of your life. We ask that everyone comes into the office at least once a week, as we believe in-person connection is important for collaboration, culture and building great relationships. You'll receive a homeworking starter kit from day one and can claim towards additional home office equipment within your first six months.

Purpose and Community: We care about more than just the work. Through our charity partnership with Refuge, the UK's largest specialist domestic abuse charity and regular social, wellbeing and charitable events throughout the year, there are plenty of ways to connect, give back and feel part of something bigger.

UNIQUE AS STANDARD

We're proud to be an equal opportunity employer and actively encourage applications from all backgrounds. We believe in celebrating difference - everything that makes both our customers and our people unique. We consider visa sponsorship on a case by case basis for the right candidate, so please don't let that stop you from applying.

We encourage you to let us know if you need any extra help with your application or have any requirements at any stage of the recruitment journey, we want the process to work for you.

Your data will be maintained in line with our recruitment data privacy policy.

Regulatory Responsibilities

As an FCA regulated insurer, doing the right thing isn't a compliance requirement - it's simply how we work. All colleagues are expected to uphold the FCA Individual Conduct Rules (1–6) and act with integrity, due skill and care, openness with regulators and a genuine commitment to delivering good outcomes for our customers.

You'll work within approved processes and authority limits, keep accurate and auditable records, protect data under UK GDPR and our information security policies, escalate risks and exceptions promptly, report incidents, breaches and any financial crime or sanctions concerns (including via whistleblowing), support vulnerable customers with reasonable adjustments, and complete all mandatory training to maintain competence.

If the role falls within SM&CR, a supplementary document outlining the key regulatory responsibilities will be provided.