Lead Delivery Manager - B2B

Role overview:

Lead Delivery Manager - B2B
Waterloo - Hybrid Working
Full Time
Permanent
Grade 5

At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

Currys B2B is a rapidly growing and strategically important part of the business, with ambitious plans to scale our platforms, services, and partner ecosystem. This plays a key part in enabling that growth, leading the delivery of complex B2B technology change that supports expansion, improves operational efficiency, and strengthens our end‑to‑end customer experience.

As a Lead Delivery Manager in Technology, you will be responsible for delivering high-value, complex initiatives across all areas of technology. You will work in collaboration with the business to understand their needs, drive results and deliver excellence. You will manage risks, issues, and budget, and ensure that initiatives are delivered to schedule, budget, scope, and the highest quality standards. You will also work in a collaborative way with multiple third parties and matrix teams, and foster a culture of innovation, agility, and continuous improvement.

We are seeking someone with strong technology delivery experience within a B2B environment to partner closely with our B2B Commercial, Operations and Transformation teams, delivering a prioritised portfolio of continuous improvement initiatives and project work.

The ideal candidate will have experience delivering B2B technology and platform initiatives, particularly those involving customer‑facing tools, integrations, and service enablement, alongside a solid understanding of B2B operational processes such as order management, fulfilment, and account management.

Role overview:

• Lead and manage the delivery of multiple technology initiatives, ranging from £3-7m, across different domains and platforms.
• Establish and maintain effective relationships with the business stakeholders, understand their requirements, and ensure that the initiatives deliver value and meet their expectations.
• Define and implement the delivery strategy, approach, and plan, and ensure that initiatives follow the best practices and standards of project management.
• Manage scope, schedule, budget, quality, resources, communication, and risks, and proactively resolve any issues or conflicts that arise.
• Coordinate and collaborate with the delivery teams, third parties, and other delivery managers, and ensure that the dependencies, interdependencies, and integration points are identified and managed.
• Provide regular and transparent reporting and status updates to the senior management and governance boards and escalate any issues or risks that need their attention or intervention.
• Drive the adoption of agile and lean methodologies, tools, and techniques, and foster a culture of innovation, learning, and continuous improvement within the delivery teams and the wider technology function.
• Coach, mentor, and motivate the delivery teams, and ensure that they have the skills, capabilities, and support they need to deliver successfully.

Required Skills & Experience:

• 5+ years’ experience delivering complex, high‑value technology initiatives across multiple domains and enterprise‑scale platforms, including MuleSoft, Oracle, Salesforce, and Microsoft Azure.
• Demonstrated experience operating within large, complex organisations (e.g. FTSE 250, multinational, or top‑tier professional services), successfully balancing governance, delivery pace, and commercial outcomes.
• Hands‑on experience working across modern enterprise technology landscapes, applying industry trends and best practice to shape pragmatic delivery decisions.
• Excellent experience managing and influencing senior stakeholders, including negotiating scope, priorities, funding, and delivery trade‑offs at all organisational levels.
• Strong experience leading and managing delivery teams, creating strong engagement, accountability, and sustained delivery performance.
• Experience owning integrated delivery plans, including prioritisation, dependency management, issue resolution, and complex problem solving across multiple workstreams.
• Experience delivering successfully in ambiguous and fast‑changing environments, adapting delivery approach in response to shifting priorities, risk, and organisational change.
• Strong experience owning budgets and tracking financial benefits for initiatives exceeding >£3m, including forecasting, cost control, and benefits realisation.
• Excellent experience leading delivery across multi‑vendor ecosystems, including systems integrators, SaaS providers, and specialist partners, with accountability for commercial management and supplier performance.
• Experience delivering technology change using both agile and waterfall methodologies, applying informed judgement to tailor approach based on risk, complexity, and regulatory context.
• Relevant experience delivering in regulated and/or high‑risk environments, maintaining operational stability, managing customer impact, and ensuring compliance throughout the delivery lifecycle.

Why join us:

Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.

Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email [email protected] and we'll do our best to help.