Customer Service Team Manager
Are you an experienced customer service leader looking for an exciting opportunity to make a real impact? My client is seeking a dynamic and driven Customer Service Team Manager to join the team in this pivotal role, you’ll shape the future of customer service, lead a dedicated team, and help us deliver an exceptional experience to our customers.
Salary: £40, 000 to £45,000
What You’ll Do:
- Lead & Inspire: Manage and motivate a team of Customer Service Agents to excel in service delivery.
- Drive Improvement: Identify areas for enhancement and implement strategies to boost service quality.
- Mentor & Develop: Coach and support your team to foster their growth and professional development.
- Collaborate for Success: Work with other teams to share insights and optimize performance.
- Resolve with Confidence: Handle escalated customer complaints and ensure effective resolutions.
- Plan for Excellence: Partner with planning managers to optimize resources and achieve service level targets.
Who We’re Looking For:
- Natural leader with strong motivational skills
- Excellent communicator with both customers and colleagues
- Detail-oriented with a commitment to high-quality service
- Experience in customer service processes and best practices
- Strong organizational skills with the ability to thrive in a fast-paced environment
- Previous experience in a leadership role
Why Join us?
- Opportunity for growth within the company
- Supportive and forward-thinking team environment
- Make a tangible difference to customer experiences
Ready to take the next step in your career? Get in touch with the team on 02085497212 or submit your CV using the link below
Recommended Jobs
Nanny-Housekeeper from Monday to Friday, Job ID J1E1DD
A wonderful family in Highbury, London, is seeking a full-time English-speaking Nanny-Housekeeper to help manage their home and support them in welcoming their newborn, due at the end of the year. Ne…
Senior digital media lead
Develop annual and quarterly global media strategies that align with business objectives and drive measurable results. Act as the central point of contact for media strategy across Growth Marketin…
External Events Manager Haematology (12 Month SecondmentFixed Term Contract)
External Events Manager Haematology (12 Month Secondment/Fixed Term Contract) We create a place where people can grow be their best be safe and feel welcome valued and included. We offer a comp…
TikTok Paid Media and Affiliate Account Director
About Somerce We are a young, lively, and enthusiastic TikTok Shop agency, based in London, with a hybrid working rhythm. Our team is dedicated to helping brands maximise their presence and sales …
Trainee Mortgage Advisor
Trainee Mortgage Advisor William H Brown are looking for a Mortgage and Protection Advisor to join them in the Barking Branch . OTE £40k-£80k. We are looking for an exceptional person who has th…
Facilities Manager - Camden Independent School
Role Category & Location Sector: Highly Selective Independent School. Borough: Camden (Inner London, England). Start Date: Permanent, full-time role commencing January 2026. The Opportu…
Office Manager with PA Support
Our client is an amazing boutique company – working within the global market across multiple sectors – they have a new opportunity for an Operations Administrator. This is a full time; permanent role…
Cat Sitting needed near Deptford SE8
Good natured older cat who requires daily medication. I'm looking into a few options and Tailster was suggested. Right now just looking for further info only to get some idea of costs.
Senior Business Analyst
Working on a range of Projects that deliver business and technical change within our Cyber Security programme. Working on projects end to end from discovery and requirements gathering through to i…
Level 3 Early Years Educator in Hackney
Hackney - Level 3 Early Years Educators Needed! A nursery in Hackney is currently looking for a Level 3 qualified Early Years Educator to join their team, starting in January 2025. This is a lov…