Customer Trust Lead

Why Rogo

Our mission is to transform global finance by empowering professionals at the world's top investment banks, private equity funds, and investment firms with AI that delivers unparalleled speed, accuracy, and insight. We're not just improving financial workflows; we're redefining them.

This is a unique opportunity to join a generational company driving transformation in one of the most important industries in the world. With a rapidly growing, global client base, proven product-market fit, and backing from world-class investors, we are scaling quickly and defining a new category of enterprise AI.

Our team is sharp, motivated, and deeply committed to Rogo’s mission. We take ownership of complex problems and stay relentlessly focused on our users. If you thrive in a fast-paced environment, demand excellence, and want to help build the future of finance, we invite you to join us.

The Role

Rogo is hiring a Customer Trust Lead to own our customer trust, security assurance, and compliance programs as we scale globally. You'll be the person who ensures that when our customers ask hard questions about our security posture, they get clear, accurate, and timely answers.

This is a hands-on, high-ownership role. You'll spend a significant amount of your time directly engaging with customers. Leading security review calls, navigating due diligence processes, and building trusted relationships with enterprise security and risk teams. Alongside that, you'll be deep in security questionnaires, customer risk assessments, and due diligence reviews, while building the processes and documentation that let this function scale. You'll work across Security, Engineering, Legal, and Sales to make sure what we say matches what we do, and that we're always getting better at both.

What You Will Own

• Customer-facing security engagements. Leading calls with enterprise security and risk teams, articulating Rogo's security architecture, and building the trusted relationships that give customers confidence to move forward.

• End-to-end lifecycle of customer security questionnaires, due diligence reviews, and third-party risk assessments, ensuring every response is accurate, consistent, and reinforces customer confidence in Rogo.

• Rogo's response library. Standardised answers, evidence packages, and reusable content that turn every review into an opportunity to move faster next time.

• Compliance across frameworks relevant to our customers and jurisdictions: SOC 2, ISO 27001, ISO 42001, EU AI Act, UK Cyber Essentials, and GDPR, including evidence collection and audit coordination.

• Trust documentation: security whitepapers, architecture overviews, control narratives, and customer-facing FAQs, partnering with Security and Engineering to translate technical controls into language that builds confidence with enterprise risk teams.

• Pattern recognition across customer inquiries, surfacing recurring themes and gaps and feeding those insights back into our security and compliance roadmap.

• Scalable workflows and tooling that keep pace with our growing customer base and increasingly sophisticated enterprise requirements.

Great Candidates Often:

• Have 5+ years of experience in GRC, compliance, or customer-facing security roles at a SaaS or cloud-native company.

• Have a strong technical foundation. You're comfortable with architecture diagrams, network security controls, encryption, IAM, and container security.

• Have spent real time working through security questionnaires and customer due diligence, and have opinions on how to do it better.

• Can translate complex technical security concepts into clear, precise written and live responses.

• Understand common enterprise security expectations across cloud infrastructure, access control, data protection, and incident response.

• Are highly organised and thrive managing many parallel workstreams without dropping things.

• Have a bias toward building repeatable processes rather than heroically firefighting every request.

Bonus:

• Experience supporting financial services customers on security, risk, and compliance topics.

• Exposure to cloud security concepts (GCP/AWS, Kubernetes, IAM).

• Experience building and implementing trust automation or questionnaire management platforms.

• Relevant certifications (CISA, CRISC, CISM, CISSP, ISO 27001 Lead Auditor).

• Familiarity with AI-specific compliance considerations (EU AI Act, ISO 42001, model security).

Who You Are

• You thrive in fast-paced environments. You are high-intensity and care a lot about what you do, and you're ecstatic to work at a startup.

• You are ambitious. You have fun solving problems that others think are impossible.

• You are curious. You find joy in learning about AI, technology, and finance.

• You are an owner. You are autonomous, self-directed, and comfortable working with ambiguity.

• You are collaborative, organized, thoughtful, and kind .

Why Join Rogo?

• Up and to the right: Rogo has strong product adoption with the world's leading financial institutions, and we are still early. The upside is enormous.

• Extraordinary team: we take talent density seriously. You'll do the best work of your career alongside some of the sharpest people in AI and finance.

• A one-of-one problem: bringing AI to the core of how Wall Street works is one of the most ambitious, technically demanding, and consequential problems today. There is nowhere else you can work on it at this scale.

• Real ownership : You'll own real surface area and watch the world's most sophisticated users rely on your work.

• Always at the frontier: we work at the edge of what the best models can do and turn it into products people trust. If you're obsessed with AI, this is where it's happening.