Senior Database Manager (Fundraising) - London

Senior Database Manager (Fundraising) - London

About the role

Join the British Museums Development department as Senior Database Manager (Fundraising) where you will have the opportunity to play a pivotal role in ensuring our fundraising, Membership, and Patrons programmes are supported by exceptional data stewardship, robust systems, and accurate reporting.

As Senior Database Manager, you will oversee the Museums Raisers Edge (RE7) system, leading a small, dedicated team responsible for Membership data, income processing and reporting. You’ll be the go-to expert for data quality, system optimisation and process development across the Development department. This will include working closely with other teams and departments, including senior stakeholders to ensure that our CRM supports excellent stewardship and reliable insight.

This is an exciting time to join the Development department, who are working on projects related to the Bayeux Tapestry, building on last years success for the British Museum Ball, as well as working on getting our systems and processes ready to take on a major fundraising campaign for the Masterplan.

This is an ideal role for someone who combines technical proficiency with a collaborative, solutions‑focused approach.

Key areas of responsibility

• Lead, manage and continuously improve the Raiser’s Edge (RE7) database, ensuring data accuracy, consistency and security.
• Oversee and deliver key data processes including data selections, income processing, Gift Aid claims, financial/non-financial reporting and mailing lists.
• Develop, coach and line‑manage the Membership-focused data team.
• Work closely with Information Services on supplier management, security and upgrades.
• Provide data expertise to Membership Services to ensure high-quality stewardship and accurate programme reporting.
• Deliver training to staff across the Museum to ensure confident and correct use of Raiser’s Edge for fundraising, membership and events.
• Work with senior management within the department and Information Services on a CRM improvement programme, ensuring that our fundraising CRM is fit for purpose for our upcoming campaign, which maintaining and delivering existing activities.

About you

• Strong professional experience managing CRM databases in a fundraising or membership context, ideally with some experience with CRM upgrades and/or implementations.
• Proficiency in Raiser’s Edge (ideally RE7).
• Excellent understanding of UK GDPR, data protection, data security and fundraising/financial regulations and industry standards.
• Experience with Direct Debit processing and advanced Excel skills.
• Proven track record of administering efficient data processes and solving technical issues across teams.
• Experience handling financial and non-financial data with exceptional attention to detail.
• Experience with managing multiple responsibilities and projects with short- and long-term deadlines.
• Strong people management, organisational and communication skills, ideally you will also have some experience with matrix management structure (formal or informal).

At the British Museum, we believe our people are at the heart of everything we do. That's why we've designed a benefits package that goes beyond the ordinary. Our full list of benefits can be found here , but we’ve outlined some highlights below:

• Free exhibition entry for you and guests, exclusive private views, ICOM and reciprocal museum access.
• 25 days’ annual leave plus bank holidays and 2.5 privilege days (and +5 days after 10 years).
• Discounts at onsite catering, Museum shops and local Bloomsbury partners.
• Social and wellbeing perks including Staff parties, social clubs, CSSC sports and leisure, and support from the Civil Service Retirement Fellowship.
• Peer support and allyship with five diversity networks for community.
• Employee Assistance Programme available 24/7 for counselling, wellbeing support and more.
• Enhanced parental leave including maternity, paternity, adoption and shared parental leave.
• Support for carers through Employers for Carers.
• Civil Service Pension Scheme with a secure, inflation‑linked defined benefit.

Our Values

Our values drive everything we do, from how we handle our objects to how we work in our team to fostering a culture where everyone feels heard and empowered:

• Care Deeply
• Embrace the Unknown
• Spark Curiosity
• Value Many Voices

These are a core part of how we recruit. Throughout the application, interview and selection process, we look for examples of how candidates demonstrate these behaviours in their own work and experiences. We encourage you to familiarise yourself with our values and reflect them in your application.

Additional details

At the British Museum, we are committed to a fair and inclusive recruitment process where every applicant has the opportunity to present their genuine strengths and experience in their own voice.

While we recognise that AI tools can be helpful when preparing applications, we expect all submissions to accurately reflect everyone’s skills and background, and we may withdraw applications that appear to be generated entirely by AI.

During interviews, we want to hear directly from candidates and therefore do not permit the use of AI to generate or support answers, though assistive technologies used as reasonable adjustments are fully welcomed.

If you have any additional needs that we should be aware of to support you with your application, please provide details to [email protected] .

The Museum also adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.