Modern Workplace Tech Bar Support - Glasgow
- Excellent problem-solving skills & attention to detail
- Effective communication skills, both verbal and written
- Ability to establish relationships with your colleagues, platform teams, and partners at all levels across the business
- Must be able to work alone and unsupervised, using initiative when necessary
- A continuous improvement mentality to spot and call out areas to improve our customer journey and experience
- Must be well-presented The type of technical skills you'll need to have for the role will be:
- Experience of working on an enterprise-scale Technical Support desk
- 2 - 3 years Microsoft Windows technical support experience
- Experience in handling Incidents
- Strong knowledge of Windows 11 OS
- In-depth troubleshooting knowledge of Office 365 Suite
- Competent in using and supporting Microsoft Teams
- Support of mobile technologies and BYOD using the O365 suite.
- Experience in fixing remote connection issues and providing training to the business on how to use remote technologies
- Familiar with building, configuring, and fixing desktops and laptops
- Solving Network issues.
- Technically mentor junior members of the team to deliver elite IT support and an excellent colleague experience.
- Previous experience on a Tech Bar/Walk-up Support service
- Active Directory and Exchange administration knowledge
- Understanding of Azure and Intune
- Experience using ServiceNow
- Any previous support experience with Macs and JAMF would be highly beneficial
- Previous use of ServiceNow for incident management At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
- LOCATION: St Vincent Street, Glasgow - with flexibility to support other close locations as the need arises.
- HOURS: Full-time- 35 hours a week covering the business from 08:00 to 17:00, Monday to Friday.
- WORKING PATTERN: 5 days a week on-site. The role is primarily based in St Vincent Street with flexibility for other close locations as the need arises. Are you someone who loves technology and enjoys helping others solve their tech-related challenges? Do you have excellent customer service skills? If yes, then we have an exciting opportunity for you. We're looking for someone with an enterprise-scale technical support background to work at the Lloyds banking Group Tech Bar and provide outstanding IT support. We support approximately 100k colleagues across the group, helping colleagues with the tools and technology they need to enable them to do their best work, wherever and however they choose to work. The Tech Bar is a community hub where colleagues come to seek tech advice, receive support on their problematic devices and learn about LBG's latest offerings. Our mission is to make technology accessible and inclusive to all., Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares.
- Benefits you can adapt to your lifestyle, such as discounted shopping.
- 24 days' holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies Want to do amazing work, that's exciting and makes a difference to millions of people? Join our journey.
Recommended Jobs
Field Retail Sales Associate
The Company Harper is a fashion technology startup that’s reimagining the shopping experience for the digital age. Touted as the “future of shopping” by Lisa Armstrong, Fashion Director for The …
HR Manager - Independent SEN School in Westminster
An independent SEN school in Westminster is seeking an experienced and highly organised HR Manager to lead and develop the school’s people function. This is a full-time role offering the opportunity …
Speech and Language Therapy
PSL Recruitment is urgently seeking a Band 6 Adult SLT for a full time locum post in a North London NHS Trust. The role involves adult stroke and general medicine patients. It is essential that yo…
Science Teacher (Part Time) - Outstanding Harrow School
Role Status & Location Position: Science Teacher (Part-Time). Specialism: Specialising in Biology or Chemistry. Borough: Harrow, North West London (within walking distance of a Metropolitan …
Category Buyer - Confectionary
Central London HQ (Hybrid – 3 days per week in office) Up to £53,000 + Car allowance £4,176 + Bonus up to 20% + Family BUPA + 25 days AL + Additional Benefits The Opportunity A fantasti…
ECT Maths Teacher | Dorset | Grammar School
Our client is seeking an Early Career Teacher (ECT) of Maths to join a highly regarded grammar school in Dorset . This is a full-time position starting in January 2026 , offering excellent support…
Science Teacher
What skills and experience we're looking for We are looking to appoint a dedicated and innovative individual to join our large and successful Science. This is an ideal opportunity for a talented an…
Paid Digital Marketing Executive
Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are t…
Quality Lead
The Lead Quality Manager leads and develops Dragados Quality Management System (QMS), striving for best-in-class quality arrangements to deliver to normative and contractual requirements, and support…
ServiceNow Architect
Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology. Your…