Control Room Operator

We’re Hiring: Control Room Operator (CCTV Operator)

Location: London E14
Pay: £21.23 per hour
Hours: Full-time, Nights only
From day one, you’ll gain access to outstanding Learning and Development opportunities, Mentorship, and a whole load of benefits from big brand discounts to give back schemes!

Grade: Site Based

See a Different World. Where potential is seen and progress is nurtured.

As a  Control Room Operator  at Securitas, you’ll do more than monitor systems—you’ll be the calm in the chaos, the voice of reassurance, and the eyes that never miss a detail. Your vigilance will help protect lives, property, and peace of mind.

Whether you're responding to alarms, coordinating emergency teams, or guiding mobile officers, as a  Control Room Operator  you’ll be central to our mission of making the world a safer place. Working on behalf of leading organisations, every shift is a chance to grow, connect, and contribute meaningfully.

This isn’t just another job. It’s your opportunity to step into a role as a Control Room Operator where your potential is recognised, your contribution is valued, and your progress is supported every step of the way.

Job Description

Responsibilities

You’ll play a vital part in keeping people, property, and information safe. That includes:

• Monitor and operate life safety, access control, and loss prevention systems
• Respond to alarms and dispatch personnel to investigate incidents
• Answer multi-line telephones and communicate via radio and intercom systems
• Dispatch mobile officers to secure access areas and respond to emergencies
• Maintain detailed shift records and generate incident reports
• Assist and direct emergency personnel and internal response teams
• Observe and report unsafe or unusual activities
• Monitor security personnel movements to ensure safety and efficiency
• Initiate emergency calls and follow response procedures
• Support the development and implementation of security policies
• Provide feedback to improve operational processes
• Monitor media and other sources for relevant client data
• Participate in training and development courses
• Uphold Securitas’ values of Integrity, Vigilance, and Helpfulness
• Assist in maintaining and updating control room documentation

Please note -The responsibilities listed here aren’t the full picture—but they give you a good sense of the role. If you meet the minimum requirements and believe you’ve got what it takes to succeed, we’d love to hear from you.

Qualifications

What we’re looking for:

We’re looking for someone who sees a different world—someone who values teamwork, shows initiative, and wants to grow. Ideally, you’ll have:

Essential

• Valid SIA Frontline Licence and CCTV Licence
• Minimum 3 years of corporate safety/security experience
• 2–3 years of SOC operator experience
• Advanced computer skills and ability to multi-task
• Strong problem-solving and logical thinking skills
• Ability to remain calm and professional under pressure
• Excellent communication and organisational skills
• Right to work in the UK and 5-year checkable history

Desirable

• Valid UK Driving Licence
• Experience with scheduling technology systems
• Previous CCTV operator experience
• Familiarity with alarm monitoring systems and radio/phone usage
• Basic First Aid Certification

Why Join Securitas?

We have a promise to our people, a ‘People Promise’ where opportunity, people and purpose play a vital role in our day to day!

Opportunity : We see potential in every person and situation.
People: We open our eyes to all that’s good.
Purpose : We make your world a safer place.

We believe in your future, not just your past. At Securitas, you’ll find a career built on trust, respect, and progress.

Additional Information

It’s great to see you’re considering a career with us here at Securitas UK! You're one step away from joining our global team of over 375,000 professionals.

Why Choose Securitas UK?

At Securitas UK, we are on a mission to make the world a safer place, driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities.

What You Can Expect

Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application, and we appreciate your patience. Need support? We’re here to help—just drop us an email.

Diversity & Inclusion: Be Yourself at Securitas

We are an all-inclusive employer , embracing individuality and diversity as key to our success. Our belonging strategy focuses on:

• Career Growth: Clear pathways from apprenticeships to leadership programs.
• Inclusive Leadership: A culture of respect, transparency, and collaboration.
• Fair Pay & Benefits: Competitive, equitable compensation and benefits.

Our Commitment to You

We support our workforce through initiatives such as:

• Employee Networks – Safe spaces to connect and influence policies for change.
• Race at Work Charter & Armed Forces Covenant – Supporting equality and inclusion.
• Disability Confident Employer – Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2 Disability Confident Employer Certification - We commit to guaranteeing an interview to anyone who discloses a disability at screening, providing they live within the location requirements.
• Health & Well-being Programs – Mental health support and workplace wellness.
• Neurodiversity Top Employer Certification – Leading inclusivity for neurodivergent individuals.

We celebrate diversity year-round with events like BSL Week, International Women’s Day, PRIDE, and Black History Month and so much more!

Take the Next Step

Join us and be part of a team that values you. Click ‘I'm Interested' and start your career with Securitas UK today!