General Manager

Location: London

Salary: Competitive plus benefits.

Hours: 37.5 hours per week. General Manager will work 5 out of 7 days in a week. You may be scheduled to work weekends on a rota basis. You will be scheduled to work between 7:30am - 8:00pm.

We’re looking for a dynamic General Manager to lead operations and deliver an exceptional student living experience. This role is pivotal in driving performance, fostering a positive culture, and ensuring our community reflects the highest standards of safety, service, and brand excellence.

Key Responsibilities:

• Leadership & Vision: Inspire and lead your team, translating company strategy into actionable goals.

• Operational Excellence: Oversee daily operations, ensuring safety, compliance, and a best-in-class resident experience.

• Financial Management: Manage budgets and P&L performance, identifying cost-saving opportunities without compromising quality.

• Team Development: Recruit, coach, and develop a high-performing, inclusive team.

• Resident & Stakeholder Engagement: Champion outstanding service and maintain strong relationships with university partners.

• Continuous Improvement: Use data-driven insights to enhance performance and adapt to changing needs.

• Compliance: Ensure full adherence to health, safety, and regulatory standards.

• Communication & Collaboration: Maintain clear and consistent communication across the community teams and with Head Office support teams.

• Regularly analyse key performance indicators (e.g. occupancy, PassTab, PowerBi, CMS, NPS, Hive survey results) and take action to address underperformance.

Key Sills & Competencies:

• Proven leadership and team management experience

• Strong decision-making and problem-solving skills

• Excellent communication and stakeholder engagement ability

• Commercial awareness and financial acumen

• Technical & Professional Skills with PMS and Microsoft applications

Full Job Description available upon request.

This is a wonderful opportunity to join an ambitious, thriving and professional company, located in the heart of London. We started in 2009 and are now a 210+ strong team working every day to embody our values: Integrity, Development, Energy, Achievement and Support.

Our head office is in Covent Garden, and we operate a 24/7 business out of nine communities across the city (King’s Cross, St Pancras, Hoxton, Tower Bridge, Victoria, Vauxhall, City, Westminster and Battersea), with nearly 5,000 total beds. We opened urbanest Battersea in September 2024, one of the world’s most sustainable student accommodation buildings, and look forward to opening our 10th and largest community, urbanest Canary Wharf in 2026. With 1,672 beds, urbanest Canary Wharf will further enhance our sector leading status when it comes to sustainable developments.

Our communities each have a unique feel with buzzing social areas and quiet study spaces for our residents, and we are proud to offer an amazing living experience for students attending leading universities such as King’s College London, University College London, LSE, New York University, University of Arts, SOAS and many others. We have a co-ordinated calendar of in-house events to help students discover London and truly enjoy their time with us, ensuring urbanest has a positive impact during this developmental stage of their lives, serving us in our Mission:
“To enhance university life by delivering responsible, sustainable communities across London.”

At urbanest we are proud of our incredible work culture, and we all come together at different events throughout the year to celebrate our achievements. We are also pleased to offer numerous staff benefits, including discounted gym membership, travel to work/cycle to work loan, a generous company pension contribution and more. Join us at urbanest and help us achieve our Vision of “a living and working experience better than yesterday; even better tomorrow.”