Front Desk Associate
Press space or enter keys to toggle section visibility
Role
We are currently looking for a Hotel Receptionist to join our Front Office team at Rosewood London. Our Hotel Receptionists are appointed to ensure a memorable guest experience by creating a lasting first impression delivering a personalized arrival and departure experience for our guests whilst dealing with any query and maximising revenue by cross selling our food and beverage offerings and Sense Spa. This role offers a 4-day working week schedule.
Key expectations of this role are
- Providing our guests a customer service in accordance to the Rosewood London procedures thriving to go the extra mile at all times by delivering meaningful and heartfelt experiences.
- Monitoring and maintaining cleanliness and organization of the front desk and lobby area.
- Having a thorough knowledge of all hotel areas, standards and procedures required at the Front Office.
- Effectively communicating and prioritising tasks in a sophisticated environment.
- Anticipating guests’ needs, by responding promptly and acknowledging all guests, whatever time of day.
Profile
- The ability to work in a team and build relationships with the others.
- Having a real passion for guest service and taking ownership of the guest experience.
- Being organised and proactive in managing your tasks.
- Having an engaging presence.
- A good understanding of the function of property management systems (Opera).
All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling.
Benefits
- 28 days paid holidays per annum including Bank Holidays
- Company pension scheme
- 12 complimentary room nights and F&B discount worldwide
- Career development opportunities
- Free meals on duty
- Season ticket loan
Recommended Jobs
Ex-IB MBA Intern
About Aptura Aptura is a research partner to the frontier AI labs: Anthropic, OpenAI, Google DeepMind. We capture how experienced professionals actually reason, so the models can learn from it. …
Product Manager - GTM (Revenue Applications)
Our Story In July 2019, Fourth joined forces with HotSchedules to become the global leader in end-to-end restaurant and hospitality management technology solutions. Together, the merged company no…
Looking for a Business ECT in Romford - September 2026
Independent School in Romford, Essex Full-time / Permanent Start Date: September 2026 Salary: Competitive We are looking for a talented and enthusiastic Business Studies Teacher (ECT) to…
SEN Teacher - Enfield
We are seeking a highly skilled, compassionate, and dedicated SEN Teacher to join a supportive and inclusive primary school in Enfield, starting ASAP. This is a rewarding opportunity for a teacher wh…
KS2 Teacher
**KS2 Teacher – Fixed Term (Until August 2025)** **TMS/UPS** **Required from April 2025** We are looking for an enthusiastic and committed KS2 teacher to join our team from April 2025 on a fixe…
English ECT - Outstanding Girls’ School in Wandsworth...
English ECT – Outstanding Girls’ School in Wandsworth (January Start) Location: Wandsworth Start Date: January 2026 Contract Type: Full-time, Permanent Salary: Paid to Scale An Outst…
Lettings Negotiator
Role Overview We're currently looking for a dynamic Lettings Negotiator to join our Bishops Park office. You will be responsible for liaising and negotiating directly with our clients as well…
School Administrator - Secondary School - Newham, East...
A busy and welcoming secondary school in the London Borough of Newham is looking to appoint a reliable School Administrator from January 2026 . School Information This large secondary scho…
Care Assistant - Hackney
Apply now to join our great team of Care Assistants here at Care Outlook to help improve the lives of the vulnerable and elderly in their own homes in the HACKNEY area. As a healthcare assistant…
Planning Administrative Officer - SC6
Job Category : Planning / Policy Location : Hackney Service Centre, Hackney Council Hours Per Week : 36.00 Start Date : Immediate start Start Time : 09:00 End Time : 17:00 Salary: £1…