Technical Support Officer - Applications (SC5)
Job Category: IT
Job location: 1 Catford Road, Catford, London, Greater London, SE6 4RU,
Lewisham Council
Hours per week: 35
Start date: Immediate start
Salary: £19.10 per hour
Job description
Overview
Lewisham Council is seeking a skilled and motivated Technical Support Officer to join our team. This role is ideal for someone with a strong background in applications support and a commitment to delivering high-quality service to internal stakeholders.
Key Responsibilities
Provide collaborative support to service colleagues, assisting with system requirements and navigation.
Diagnose and troubleshoot technical issues, escalating complex cases to the appropriate teams when necessary.
Design, build, and maintain dashboards to support data-driven decision-making across technical support operations.
Configure and tailor diagnostic tools and workflows to meet specific operational and customer needs.
Stay informed about product updates, system changes, and industry best practices to maintain technical proficiency.
Support the onboarding and training of new team members or customers by sharing technical insights and guidance.
Accurately document support interactions and resolutions to support knowledge sharing and continuous improvement.
Deliver excellent customer service through clear, empathetic, and solution-focused communication, including floorwalking support.
Collaborate with cross-functional teams to identify recurring issues and contribute to service and product enhancements.
Essential Requirements
Proven experience in applications support.
Totalmobile knowledge or experience is highly desirable.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal abilities.
A proactive and customer-focused approach to technical support.
Recommended Jobs
SEN Learning Support Assistant - Greenwich
SEN Learning Support Assistant – Greenwich Pay: £90–£110 per day (depending on experience) Start Date: Immediate / ASAP Are you a passionate and dedicated Learning Support Assistant looking…
Behaviour Support Assistant
Behaviour Support Assistant Barking & Dagenham – East London Specialist SEN School Up to £650 per week | Full-Time | Immediate Start Do you have the resilience, empathy, and determination…
International Key Account Director
SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source…
Software engineer spring
About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet propert…
Nanny-Housekeeper, part-time basis, Job ID J1DAD3
A lovely family based in Chiswick, London, is looking for a Part-time Nanny-Housekeeper to care for their two school-aged children while keeping their home clean and tidy. The role includes school pi…
Room Attendant
Press space or enter keys to toggle section visibility Role We are currently looking for a Room Attendant to join our team of Housekeeping associates at Rosewood London to clean o…
Head of New Business
In this Role you will: You will be the key figure in the region for identifying and successfully signing new business agreements across Northern Europe. Your dedicated focus will be on driving sales…
Lettings Consultant
North Greenwich, London £25,000 basic + £55,000–£65,000 OTE Office-based, all on one site A unique opportunity has arisen for an ambitious Lettings Consultant to join the team behind one of L…
Open Application
Don’t see a vacancy that matches your experience right now? No problem! We are always on the lookout for great talent, and sometimes the perfect role doesn’t make it onto our careers page right awa…
Account Director
We are looking for an Account Director to join us and work in a thriving team across a diverse mix of multi-market clients! The Account Director ensures the smooth production of campaigns – from b…