Technical Support Officer - Applications (SC5)

Lewisham Council
Catford, Greater London

Job Category: IT

Job location: 1 Catford Road, Catford, London, Greater London, SE6 4RU,

Lewisham Council

Hours per week: 35

Start date: Immediate start

Salary: £19.10 per hour

Job description

Overview
Lewisham Council is seeking a skilled and motivated Technical Support Officer to join our team. This role is ideal for someone with a strong background in applications support and a commitment to delivering high-quality service to internal stakeholders.

Key Responsibilities

Provide collaborative support to service colleagues, assisting with system requirements and navigation.
Diagnose and troubleshoot technical issues, escalating complex cases to the appropriate teams when necessary.
Design, build, and maintain dashboards to support data-driven decision-making across technical support operations.
Configure and tailor diagnostic tools and workflows to meet specific operational and customer needs.
Stay informed about product updates, system changes, and industry best practices to maintain technical proficiency.
Support the onboarding and training of new team members or customers by sharing technical insights and guidance.
Accurately document support interactions and resolutions to support knowledge sharing and continuous improvement.
Deliver excellent customer service through clear, empathetic, and solution-focused communication, including floorwalking support.
Collaborate with cross-functional teams to identify recurring issues and contribute to service and product enhancements.


Essential Requirements

Proven experience in applications support.
Totalmobile knowledge or experience is highly desirable.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal abilities.
A proactive and customer-focused approach to technical support.

Posted 2025-10-09

Recommended Jobs

SEN Learning Support Assistant - Greenwich

Greenwich, Greater London

SEN Learning Support Assistant – Greenwich Pay: £90–£110 per day (depending on experience) Start Date: Immediate / ASAP Are you a passionate and dedicated Learning Support Assistant looking…

View Details
Posted 2025-10-21

Behaviour Support Assistant

KPI Recruiting Ltd
Barking & Dagenham, Greater London

Behaviour Support Assistant Barking & Dagenham – East London Specialist SEN School Up to £650 per week | Full-Time | Immediate Start Do you have the resilience, empathy, and determination…

View Details
Posted 2025-09-24

International Key Account Director

SD Worx
London

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source…

View Details
Posted 2025-10-01

Software engineer spring

CloudFlare
London

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet propert…

View Details
Posted 2025-10-11

Nanny-Housekeeper, part-time basis, Job ID J1DAD3

Little Ones UK Ltd
Chiswick, Greater London

A lovely family based in Chiswick, London, is looking for a Part-time Nanny-Housekeeper to care for their two school-aged children while keeping their home clean and tidy. The role includes school pi…

View Details
Posted 2025-09-10

Room Attendant

Rosewood Hotel Group
London

Press space or enter keys to toggle section visibility Role We are currently looking for a Room Attendant to join our team of Housekeeping associates at Rosewood London to clean o…

View Details
Posted 2025-10-06

Head of New Business

WebBeds
London

In this Role you will: You will be the key figure in the region for identifying and successfully signing new business agreements across Northern Europe. Your dedicated focus will be on driving sales…

View Details
Posted 2025-09-20

Lettings Consultant

CHERRY PICK PEOPLE
Central London

North Greenwich, London £25,000 basic + £55,000–£65,000 OTE Office-based, all on one site A unique opportunity has arisen for an ambitious Lettings Consultant to join the team behind one of L…

View Details
Posted 2025-09-11

Open Application

Hadron Labs
London

Don’t see a vacancy that matches your experience right now? No problem! We are always on the lookout for great talent, and sometimes the perfect role doesn’t make it onto our careers page right awa…

View Details
Posted 2025-09-30

Account Director

Billion Dollar Boy
London

We are looking for an Account Director to join us and work in a thriving team across a diverse mix of multi-market clients!  The Account Director ensures the smooth production of campaigns – from b…

View Details
Posted 2025-10-28