Technical Support Officer - Applications (SC5)
Job Category: IT
Job location: 1 Catford Road, Catford, London, Greater London, SE6 4RU,
Lewisham Council
Hours per week: 35
Start date: Immediate start
Salary: £19.10 per hour
Job description
Overview
Lewisham Council is seeking a skilled and motivated Technical Support Officer to join our team. This role is ideal for someone with a strong background in applications support and a commitment to delivering high-quality service to internal stakeholders.
Key Responsibilities
Provide collaborative support to service colleagues, assisting with system requirements and navigation.
Diagnose and troubleshoot technical issues, escalating complex cases to the appropriate teams when necessary.
Design, build, and maintain dashboards to support data-driven decision-making across technical support operations.
Configure and tailor diagnostic tools and workflows to meet specific operational and customer needs.
Stay informed about product updates, system changes, and industry best practices to maintain technical proficiency.
Support the onboarding and training of new team members or customers by sharing technical insights and guidance.
Accurately document support interactions and resolutions to support knowledge sharing and continuous improvement.
Deliver excellent customer service through clear, empathetic, and solution-focused communication, including floorwalking support.
Collaborate with cross-functional teams to identify recurring issues and contribute to service and product enhancements.
Essential Requirements
Proven experience in applications support.
Totalmobile knowledge or experience is highly desirable.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal abilities.
A proactive and customer-focused approach to technical support.
Recommended Jobs
Senior Manager
Accountancy Knight are delighted to be working with a very well-established Accountancy Practice based in EAST LONDON. Our client has 50 years of experience in providing exceptional Accountancy …
Senior Product Manager CPQ (Leads & Quoting for C&I)
Help us use technology to make a big green dent in the universe! Were a technology company focused on creating a smart sustainable energy system. From optimising renewable generation creating a m…
Audit Semi Senior
Are you keen to really further your career within the accountancy world? Keen to join a large international accountancy firm who are placed high in the Top 10? This could be your chance! If you hav…
Customer Experience Manager
Your Golf Travel is the worlds largest golf travel specialist providing golf breaks and holidays across more than 3,000 locations in 22 countries, including the UK, Ireland, Europe, and beyond. Since…
Computer Science Teacher - Essex
Start Date: January 2026 An outstanding independent school in Essex is seeking a forward-thinking Computer Science Teacher to join its innovative digital faculty from January 2026. The school pr…
Sea Freight operations specialist
Contract : Full time Weekly hours : 40 The Best Connection is currently seeking a skilled Air Freight Specialist to join a reputable and growing logistics organisation. This role is ideal fo…
Business Teacher - Inner London Pay - Lambeth
&##128200; Business Teacher with Responsibility (TLR) – Lambeth &##127970; Drive Enterprise in a Top Inner London Academy, Start January 2026 We are seeking an enthusiastic, ambitious, and com…
Psychology Teacher - Outstanding School
&##129504; Part-Time Psychology Teacher – Wandsworth &##127891; Inspire Futures in a Top South West London School, Start January 2026 We are seeking an enthusiastic, skilled, and dedicated Pa…
Operational Resilience Manager
Operational Resilience Manager My client is seeking an experienced professional to drive their Operational Resilience strategy and ensure the continuity of critical services in the face of disrupt…
Counterbalance Forklift Driver, PPT & Warehouse
Our client based in Tottenham is seeking experienced Counterbalance Forklift driver to join their friendly team. We are looking for someone with experience working within a warehouse environment th…