Technical Support Officer - Applications (SC5)
Job Category: IT
Job location: 1 Catford Road, Catford, London, Greater London, SE6 4RU,
Lewisham Council
Hours per week: 35
Start date: Immediate start
Salary: £19.10 per hour
Job description
Overview
Lewisham Council is seeking a skilled and motivated Technical Support Officer to join our team. This role is ideal for someone with a strong background in applications support and a commitment to delivering high-quality service to internal stakeholders.
Key Responsibilities
Provide collaborative support to service colleagues, assisting with system requirements and navigation.
Diagnose and troubleshoot technical issues, escalating complex cases to the appropriate teams when necessary.
Design, build, and maintain dashboards to support data-driven decision-making across technical support operations.
Configure and tailor diagnostic tools and workflows to meet specific operational and customer needs.
Stay informed about product updates, system changes, and industry best practices to maintain technical proficiency.
Support the onboarding and training of new team members or customers by sharing technical insights and guidance.
Accurately document support interactions and resolutions to support knowledge sharing and continuous improvement.
Deliver excellent customer service through clear, empathetic, and solution-focused communication, including floorwalking support.
Collaborate with cross-functional teams to identify recurring issues and contribute to service and product enhancements.
Essential Requirements
Proven experience in applications support.
Totalmobile knowledge or experience is highly desirable.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal abilities.
A proactive and customer-focused approach to technical support.
Recommended Jobs
CUDA Kernel Optimizer ML Engineer
1) Role Overview Mercor is engaging advanced CUDA experts who specialize in GPU kernel optimization performance profiling and numerical efficiency. These professionals possess a deep mental model…
Logistics Assistant
Job Description Job Title: Logistics Assistant Reports to: Production Manager Job Type: Full time, fixed-term contract (23 February - 5 June 2026) Deadline: 5 January 2025 Interview…
Year 4 Teacher — Independent School — Lambeth — January...
An ambitious Independent School in Lambeth is looking for an engaging and curriculum-driven Year 4 Teacher to join KS2 on a Full-Time basis from January 2026. The successful Year 4 Teacher will be in…
Reception Teacher — Richmond — January 2026 start
A friendly Good primary in Richmond is recruiting an experienced and nurturing Reception Teacher to join its Early Years team on a Full-Time basis from January 2026. The successful Reception Teacher …
Locum Practice Nurse NW London GP Surgery
Practice Nurse Locum – NW LONDON Dream Medical are working with a GP Surgery in South Hampstead and are looking for a Practice nurse to join their friendly team on a full time, locum basis. …
Year 6 Teacher | Thriving School in Hounslow | January 2026
We are seeking a dedicated and inspiring Year 6 Teacher to join our welcoming and inclusive primary school in Hounslow . This is a full-time, permanent position starting in January 2026 , offer…
Live-in Nanny-Housekeeper, Job ID J1EEC2
A lovely family in Westminster is seeking a Live-in Nanny-Housekeeper to join their household as they welcome their first child. Newborn experience is a must. They are looking for someone to provide …
Recruitment Branch Manager
Education Recruitment Branch Manager - Permanent Division Salary: £55,000 - £75,000 + uncapped commission & managers bonus Do you have a proven track record of growing permanent recruitment? Are…
Senior Integration Engineer
About Us Magentus products and services have been at the forefront of delivering health technology for more than 30 years, offering deep expertise across clinical systems, health informatics and p…
Undergraduate Software Engineer
. Job title: Industrial Placement Digital Intelligence Software Engineer (12 months) Location: London We offer a range of hybrid and flexible working arrangements, however for this role …