Deputy Manager Residential Care Home

Job Category: Social Care Qualified
Job location Mapleton Road, London, Greater London, E4 6XL, United Kingdom
London Borough of Waltham Forest
Hours per week: 37
Start date: Immediate start
Salary: £21.53 per hour

Purpose

To support the manager on day to day operations and development of the service in line with CQC standards

To assist the manager of the home in the management and administration of all personnel and material resources of the residential home.
To contribute as a deputy manager to the achievement of the authority�s key purposes and to the continuous improvement of its performance.
To manage a team of staff providing high quality and innovative person centred care to older people with a variety of needs including those living with dementia

Generic Accountabilities End Results/ Outcomes

Managing a staff team to ensure the provision of support to service users.

Implementing and leading best practise for the service user group with complex needs, including those living with dementia. Managing the team to ensure that they are delivering high quality residential care.

Managing and running the home according to CQC guidelines

The service provided meets all operational requirements, within organisational constraints.

Ensure staff provide timely practical and personal care to service users. Ensure support provided is based on support plans, risk assessments and on current best practise.

Carrying out investigations and completing investigation reports as required.

To present cases at disciplinary hearings and to attend employment tribunals as required.

Operational Responsibilities

To lead shifts including late and weekend works as required

To supervise the senior support workers and support workers and liaise with the home manager as necessary.

To assist the home manager in the management of staff and other resources in the home.

To contribute in the recruitment and retention of staff, taking into account quality and equality issues.

In conjunction with the home manager, to identify training needs of staff in the effective delivery of services. To participate in training programmes.

To assist the manager in the management of staff sickness absence, to meet the Council�s targets.

To take an active role in the prompt assessments of referrals to the service as delegated by the home manager.
To take the lead in identifying and implementing service users� involvement initiatives

Contribute to the development of service plans to meet strategic business goals. Delivering Service plans to ensure the service is meeting required standards.
Participate in the quality assurance systems to demonstrate continuous development.
To develop strategies for mapping outcomes from person centred plans and analysis of quantitative and qualitative data to increase customer satisfaction and continuous improvement.
Implementing policy and procedural reviews for the service.
Ensure operational policies and procedures are up to date and support the delivery of personalized and cost effective services for the service user group.
Participate in the work of the team, to organise and/or provide direct support including personal care to service users with complex needs, including those living with dementia.
Service meets all operational requirements.
Needs are met in accordance with individual support plans.

Person centred support is provided, ensuring that the individual remains central to all support and care provided, and the individual is involved in all aspects of their care.

Care and support is provided within procedures and to current best practice.

Planned and consistent approaches to working with people with complex needs and/or challenging behaviour and those living with dementia.

Working with people with complex needs and/or behaviour that may challenge the service that enables community participation.

All risks are considered, assessed and managed.

Support is provided effectively and to the required standard.

An effective service is provided at all times to manage outcomes which are person centred.
To escalate any concerns.

Support staff in their practice, especially in regards with complex needs and those living with dementia.
Assess the professional practice of staff to ensure required standards are achieved by coaching and mentoring as appropriate.

To induct and support staff in achieving the Care Certificate.

Provide induction, appraisal, supervision, identify learning gaps and support staff in their professional development.
Identify any changes that may impact upon the service/profession and address accordingly.

Promote and adhere to the professional code of practice: Code of Conduct for Healthcare Support Workers and Adult Social Care Workers in England.

Manage a team of staff.