Repairs Planner

Job Description

We're Growing Our Repairs Team - Join Us in Shaping the Future of NHG Homes

At NHG, we're committed to delivering high-quality repairs services that meet the needs of our residents and communities. To support this ambition, we're expanding our permanent Repairs Team with 14 new roles across a range of levels. This recruitment drive reflects our ongoing investment in service excellence, team development, and long-term stability.

Due to the scale of this recruitment, please take a moment to explore our other vacancies - there may be a role that's just right for you.

What you'll do

As a Repairs Planner, you'll play a key role in coordinating repair and maintenance activities across our homes, ensuring work is completed efficiently and to a high standard.

You'll support the delivery of our responsive repairs service by managing schedules, monitoring budgets, and providing vital administrative and analytical support. This is a fast-paced role where your organisational skills and attention to detail will help us deliver excellent outcomes for residents.

How you'll do it

• Schedule and coordinate inspections and repairs, working closely with Inspectors and contractors.
• Provide timely business information on repair spend and performance to managers.
• Assist with budget monitoring and cost control, ensuring value for money.
• Manage repair escalations and prioritise cases for inspection.
• Analyse repair cases, identify issues, and propose practical solutions.
• Support managers with reporting and performance monitoring using internal systems.
• Collaborate across teams and contractors to ensure KPIs are met and processes followed.
• Contribute to repair monitoring systems and attend contractor meetings as required.

The ideal candidate

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.

Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence.

If not already qualified, there may be an expectation to study towards a professional qualification.

Essential:

• Proven experience in property maintenance, repair planning, or a similar role
• Experience in contractor management
• Good understanding of relevant legislation and regulatory requirements
• Proficiency in contract regulations

What's in it for you?

Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.

Benefits include:

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
• Health cash plan
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme.

• Life Assurance x 4 annual salary

All about us

Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.

For more information on what we do and what makes us different please visit:

We welcome applications from everyone.

We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.

To find out more about our approach to equality, diversity and inclusion please visit: -is-our-strength/

Selection Process

Step 1: If you are interested, please send your application now!

Closes on 19 November 2025.

Step 2: Successful candidates will be invited to interview and assessment

Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via .  

Should a redeployee apply for this role, their application will be considered before any others.

NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.

, Location: London, ENG - SE25 5PY