International E-Commerce Operations Manager

About Us

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

About the Team

Fanatics Collect is a global product and technology group dedicated to revolutionizing the world of collectibles. Every single day our team of experienced product leaders, engineers, and operators obsesses over how to create the ultimate collector experience with our products: Topps.com, the direct to consumer ecommerce platform of the Topps brand, Fanatics Collect, the most trusted and dynamic collector focused marketplace, and our collector focused live shopping platforms, Fanatics Live and Voggt.

We have the unique advantage of being backed by Fanatics - the world’s largest sports merchandiser, with more than 900 global sports relationships, 90+ million reachable fans, and exclusive licensing deals with the MLB, NFL, and NBA among many others - but we’re a nimble, ambitious team building products from the ground up.

If you're passionate about building world class products and share our love for sports fans and collectors, Fanatics Collect offers an exciting opportunity to be part of a dynamic team creating the future of collecting.

About the Role

We’re looking for an experienced eCommerce operator and people leader to join our Growth Operations team as Manager, International eCommerce Growth Operations. You’ll lead a team of three eCommerce operators responsible for day-to-day site operations and optimization across seven international Topps.com storefronts.

Your team will function as site operators and category managers — owning product launches (sku building) and performance narrative for their respective product categories, tracking release performance, and reporting on the impact of merchandising decisions. This is a data-informed team that connects operational execution to commercial outcomes.

Responsibilities:

• Lead and develop a team of three eCommerce operators, setting clear performance expectations and fostering a culture of accuracy, ownership, and continuous improvement
• Own end-to-end site operations across seven international Topps.com storefronts, including product listing creation, PLP management, storefront merchandising, and promotional execution
• Serve as escalation for site issues, outages, launch problems, and marketing coordination, ensuring fast triage and clear communication to stakeholders
• Partner closely with the US eCommerce Growth Operations Manager to align on SOPs and operating standards, maintaining global consistency while adapting for international market needs, consumer behaviour, and regional regulations
• Audit and maintain listing quality across all markets, ensuring product data accuracy, taxonomy consistency, and content standards are upheld
• Collaborate cross-functionally with Commercial, Digital Product, Engineering, and Marketing teams to coordinate product launches, site updates, and campaign execution
• Drive site performance and optimization across all seven storefronts, identifying opportunities to improve key metrics including active users, new customer acquisition, units per order, average order value, and bounce rate
• Report on the effectiveness of merchandising elements — homepage placements, featured categories, promotional banners, and product ordering — using performance data to continuously refine the approach

Qualifications:

• 4–6+ years of eCommerce experience, with at least 1–2 years managing a team
• Hands-on experience with eCommerce platforms — Shopify experience strongly preferred
• Strong operational instincts: high attention to detail, process-oriented, and comfortable managing competing priorities in a high-volume environment
• Experience managing or contributing to cross-regional teams with an understanding of international market nuances, including consumer behaviour, localization, and compliance requirements (GDPR and beyond)
• Confident communicator who can translate complex operational issues into clear, concise updates for leadership and cross-functional partners
• Analytically strong and comfortable working with site performance data — experience reporting on metrics such as active users, new customer acquisition, AOV, units per order, and bounce rate is highly valued
• Familiarity with tools such as Shopify, Sanity, Amplitude, Sigma, Microsoft Clarity, and Airtable (or equivalent platforms) is a plus
• Bonus: a genuine passion for sports, trading cards, or collectibles

The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.

Subject to applicable laws, Fanatics Collectibles may choose to run a background check.

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