Housing Manager (BAND4C)

Job Category : Housing

Location :Sutton Gate, Sutton Housing Partnership

Hours Per Week :36.00

Start Date : Immediate Start

Start Time :09:00

End Time :17:15

Salary: £20.57

Responsibilities and outcomes Key responsibilities:

• Provide excellent place based housing management services to tenants and leaseholders.

• Enforce SHP’s arrears recovery policy and procedure including proactive discussions with residents, pre-court visits and court/eviction attendance.

• Prepare cases for court action and represent the Council/SHP in court.

• Be responsible for residents on your patch at tenancy termination and sign up to ensure properties are returned in good, clear condition and let promptly.

• Complete settling in visits, probationary tenancy visits, and occupancy checks and enforce any breaches of tenancy.

• Provide advice and support of our vulnerable customers and where necessary signpost them to other services that are able to sustain their tenancy.

• represent SHP at case conferences and multi-agency meetings managing effective stakeholder relationships and seeking joint solutions to housing issues.

• Actively encourage and undertake resident consultation and community development initiatives that offer opportunities for residents to be involved and influence the services they receive. Identify and support residents who want to start new resident associations.

kills/Experience Essential:

• Maintaining detailed, evidence-based records using attention to detail and excellent verbal and written communication skills.

• Remaining assertive whilst responding sympathetically and with understanding to residents with personal and sometimes distressing issues.

• Working on your own and as part o fa team with minimal supervision.

• Working in a fast paced and busy environment, happy to take on a range of tasks and be flexible and adaptable.

• The ability to manage your time and organise priorities so that work is managed efficiently and to high standards.

Proven track record of providing excellent customer services.

• Proven ability to work methodically, follow agreed procedures and accurately record data a n d information.

CIH or other relevant qualification.

We require 3 individual Housing Managers to cover secondment posts