Head Waiter - Serra

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The Chancery Rosewood, is redefining luxury in Mayfair, housed in the former U.S. Embassy and reimagined by Sir David Chipperfield. With 144 suites by Joseph Dirand and a collection of dynamic dining and bar spaces, it’s a place where experiences are curated, conversations flow, and every detail matters.

As a Head Waiter , you are at the heart of the guest dining experience, combining exceptional service with the confidence and leadership to guide the team around you. This is more than a service role; it is about Relationship Hospitality: anticipating needs, creating meaningful connections, and ensuring every guest feels genuinely recognised and cared for. If you thrive in a fast-paced luxury environment, take pride in delivering flawless service, and enjoy inspiring others to achieve the highest standards, we would love to hear from you.

Key Responsibilities

• Deliver warm, personalised, and intuitive service, ensuring every guest enjoys a memorable dining experience from arrival to departure.

• Provide expert guidance on food and beverage offerings, making tailored recommendations and confidently discussing ingredients, preparation methods, allergens, and wine pairings.

• Take ownership of your section during service, ensuring impeccable table presentation, smooth service flow, and adherence to five-star standards at all times.

• Lead by example on the floor, supporting and mentoring junior associates while fostering a collaborative and positive team environment.

• Conduct pre-shift briefings when required, communicating service priorities, VIP arrivals, menu updates, and operational information clearly and effectively.

• Handle guest feedback, concerns, and special requests professionally and discreetly, taking personal ownership of resolution and escalating where appropriate.

• Support the opening and closing of the outlet, ensuring all service areas are clean, organised, fully stocked, and prepared for exceptional service.

• Work closely with kitchen, bar, and front-of-house teams to ensure a seamless and coordinated guest experience.

• Maintain the highest standards of cleanliness, safety, and operational compliance, while identifying opportunities to enhance service and improve guest satisfaction.

• Support leadership responsibilities in the absence of management, helping to guide the team and ensure operational excellence throughout service.

About You

• Connection — You build genuine warmth with guests naturally, making every table feel personally attended to while working in close, trusted partnership with your colleagues to deliver a seamlessly coordinated service.

• Guest-Centricity — You have an instinct for exceptional service, understanding that every detail — from the placement of a glass to the timing of a course — contributes to an experience our guests will remember.

• Influencing — You communicate with confidence and ease, adapting your tone whether guiding guests through a menu, making a tailored recommendation, or coordinating with the kitchen under pressure.

• Integrity — You follow service standards consistently, take full responsibility for your section, and handle every guest interaction with discretion, care, and professionalism.

• Drive — You bring genuine energy to every shift, holding yourself to the highest personal standards, going the extra mile without being asked, and always looking for ways to improve.

• Adaptability — You stay composed and solutions-focused when the pace intensifies or priorities shift, adjusting seamlessly to meet the evolving needs of guests and the service environment.

What we can offer you

•12 complimentary room nights across The Rosewood Hotel portfolio (friends & family rates also available)

• Discounts on Food & Beverage

• Flexible benefits app and monthly allowance to spend on whatever you like

• Give days - A paid volunteering day of leave annually

• Up to 16 weeks paid parental leave

• Birthday day off - A paid day of leave for your birthday

• Developmental & social calendars

• Life insurance

• Enhanced sick pay policy

Diversity & Inclusion

At Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.

About Rosewood

Rosewood Hotel Group is built on relationship hospitality—where genuine connections shape luxury experiences. Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.