Fraud Insight Manager

Due to growth in the team, we've got a great new opportunity for a Fraud Insight Manager to join the Fraud team.

You'll lead a team of Fraud Insight Agents, running the delivery of consumer fraud insights and storytelling. The fraud types this role would focus on include identity, account takeover, network and other related fixed and mobile consumer frauds.

You will be a Manager within our Fraud Respond team which maintains three key delivery areas being:

• Continuous Insights, which includes the delivery of fraud reporting, creation and maintenance of Tableau dashboards and development, decommissioning and maintenance of fraud insight databases and tooling.
• Proactive Insights, which includes the identification, monitoring and investigation of emerging fraud trends/MOs at scale. It also includes corroboration of identified threat intelligence and the development and maintenance of monitoring rules and systems.
• Investigative Insights, which includes responding to requests for fraud insight at pace, including responding to live/evolving fraud events which range from small to large-scale projects/cases, facilitating and contributing to fraud hackathons when needed, assisting in further investigations (including prosecutions) as required.

You will lead our Investigative Insights squad, managing a team of 3 direct reports.

As a Manager, you will be responsible for managing and leading a team of direct reports within the Investigative Insights squad, including people management, leadership, skills development and review. You will also be responsible for operations management ensuring that work is delivered to the required standard, making decisions as required and where appropriate, providing technical reviews, and/or getting involved in the technical delivery itself.

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too. We put our customers first, making life simpler, smoother, and more joyful. With big ambitions and a brilliant team, we’re building a more connected future for everyone.

Our ways of working

We’re a flexible-first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days each month connecting in person.

That doesn’t just mean time in the office, it could be team meetings, offsites, volunteering days, cross-functional projects, or away days - anywhere meaningful collaboration happens. What matters is making those moments purposeful, so when we come together, it really counts.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

In order to be considered, you must have the following experience;

• Extensive experience in fraud insight generation, including large/complex fraud data analysis and visualisations across any of fraud prevention, detection, and/or response
• Considerable experience in fraud investigations and working with stakeholders to facilitate outcomes (e.g. legal teams, law enforcement etc)
• Proven experience in managing and leading teams, including team and people management, as well as leadership skills by demonstrating a growth mindset and adaptability when it comes to learning new technologies, systems, and staying up-to-date with industry trends
• Highly capable in project and stakeholder management, managing tight timelines for self and others across a range of small to large-scale projects
• Considerable experience and expertise in organisational storytelling, transforming data analysis into strategic, actionable, and communicable insights both in written and oral form

The other stuff we are looking for

We'd also love you to bring;

• Proficiency in Excel, data visualisation tools (e.g., Tableau), and SQL
• An understanding of and confidence in comprehending complex data system architectures
• Experience with identity fraud, account takeover, and/or network fraud
• An understanding of basic agile principles

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a personality profile assessment followed by a technical and competency-based interview.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.

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