Technical Operations Executive

Motors & Cazoo, is the ultimate destination for car enthusiasts and buyers alike! As a leader in the market, we pride ourselves on providing unparalleled search tools, expert car guides, insightful reviews, and a comprehensive vehicle price guide. Our mission is simple: to empower buyers to find their perfect car efficiently and with confidence, while also helping automotive retailers reach millions of eager buyers.

At Motors & Cazoo, you'll be part of a team that's revolutionising the way people buy and sell cars. Our innovative advertising opportunities not only elevate our platform but also extend across a vast dealer advertising ecosystem, including automotive giants like eBay and Gumtree. If you're ready to drive your career forward in a dynamic, fast-paced environment, Motors is the place for you. Join us and be a part of shaping the future of automotive retail!

We're currently seeking a Technical Operations Executive to join the MOTORS & Cazoo team. You are the engine room of our operational integrity. This role is about more than just managing a queue; it’s about ensuring our systems move as fast as our ambitions. You will be the go-to for technical resolutions, ensuring that we are accurate, compliant, and moving toward a win for our customers

Reports To: Specialist Operations Team Lead

Contract Type: Permanent

Location: Richmond UK, Hybrid

About the role:

Operational Integrity & Compliance

• Own the daily case workload, ensuring all requests are handled within SLAs with precision and speed.

• R eview and verify sales opportunities. You are the final check for accuracy and compliance before a deal moves forward.

• Regular cleanup and maintenance to ensure our CRM remains a single source of truth.

Technical Problem Solving

• Navigate back-office systems to resolve complex technical hurdles that stall the sales process.

• Act as the technical mediator between third-party partners and internal teams to solve technical issues.

Process Evolution & Partnership

• Work alongside central support and internal leadership to escalate critical blockers and streamline communication.

• Contribute to cross-functional projects aimed at driving efficiency and establishing "best-in-class" operational practices.
  

What we ideally looking for;

• Clear Communicators: Excellent verbal and written skills, you talk plainly and keep teams aligned in real-time.

• Challenge Seekers: A natural bias to overcome complex challenges rather than just following a manual.

• Prioritisation Pros: Excellent time management skills with the ability to focus on the impact that delivers for our customers and stakeholders.

• Methodical & Proficient: Capable of performing multiple tasks simultaneously with high degree of accuracy

• Collaborative Spirit: You realise we only win if the whole team succeeds; you bring energy to your work and your team.
  

At MOTORS , we’re fearlessly committed to helping car buyers and dealers save time, money, and energy. If you’re ready to challenge the status quo, give it your all, and come out smiling, you’ll fit right in. You can expect a fast pace, plenty of support and a commitment to work flexibility. Are you ready?

Perks & Benefits

We offer a supportive, flexible, and growth-focused workplace. At Motors you will have a healthy work-life balance, continuous learning, remote work options, and engaging challenges. Join us for a fulfilling career where your well-being is a priority.

Perks & Benefits
We don’t just offer benefits, we invest in the people challenging the status quo in the automotive marketplace space.

Financials

• We benchmark every role using Ravio and run annual performance and pay reviews to ensure we’re always competitive in the market.

• We offer an annual bonus scheme.

• We more than match your commitment to your pension, so when you contribute 6% , we put in 9%, taking your total up to 15% of your base salary.

• Quarterly value-led awards with generous cash prizes.

• Referral Bonus: Recommend a colleague, get £2,000.

Work-Life ️

• 25 days (plus bank holidays) in your first year, then +2 days after 2 years, and an extra day for every year after up to 5 extra days.

• Hybrid setup - you'll be expected to come to our Richmond offices twice a week to collaborate with colleagues.

• Family:
  Maternity/Pregnant Parent Leave: 20 weeks at 100% pay,.
  Paternity/Non-birth Parent Leave: 12 weeks at 100% pay.

• Volunteer Days: We offer 2 volunteer days a year so you can help out wherever matters to you

Health & Peace of Mind
Comprehensive cover so you (and your favourite people) have the care you need.

• AXA Private Healthcare: High-level coverage for you, partners, and dependents—including pre-existing conditions.

• Bupa Dental: Level 2 coverage for cashback on preventative, restorative and emergency care.

• Private GP: 24/7 digital access via Help@Hand.

• Income Protection: 13 weeks of sick pay, before going onto Long term Illness cover with Canada Life

• Life Assurance: 4x basic salary covered by Unum.

• Specialist Support: Free counseling and menopause/fertility support via Peppy.

Your Growth
We hired you for your talent, and we’re committed to helping you expand it.

• Learning budget and continuous development opportunities. Every manager has a dedicated budget for your specific role development.

The Extras

• Your choice of a MacBook or Windows laptop.

• Perks@Work: Discounts at over 30,000 retailers and entertainment venues.

• Annual conference with top tier industry guest speakers. Past guests include names like Matthew Syed and Damian Hughes.

• Whether it’s our Summer bash or the annual festive party, we make sure we take the time to bring everyone together and celebrate in style.

• Free food & drinks in the office.

• We’re proud partners of Brentford FC, and we share the rewards with you. From tickets to matches to the bucket-list opportunity to actually play on the pitch yourself, we bring you closer to the action.

Diversity & Inclusion at Motors

Here at Motors we are on a mission to create a culture where all our teams are inspired to share their passion, talents and ideas with equal opportunities for growth and career development throughout both of our brands.

We know that a diverse and inclusive team drives creativity and makes both our brands stronger. That’s why we’re committed to discovering new talent and employing people who reflect the nature of the society around us, so that when you join Motors you can be you!