Manager, Service Introduction & Product Manager, Engineering Platforms

· Lead the introduction and rollout of new Engineering Platforms services across Deloitte's NSE network, ensuring alignment with governance, risk, and compliance standards.

· Coordinate readiness activities including service documentation, onboarding materials, communications, and knowledge sessions.

· Work closely with technical delivery teams to transition services from development into steady-state operation.

· Develop and execute adoption and engagement plans to ensure new services reach the right audiences effectively.

· Collect and analyse user feedback, usage metrics, and adoption data to assess service performance and identify improvement opportunities.

· Collaborate with service owners to refine product roadmaps and define iterative enhancements based on user insights and firm priorities.

· Maintain visibility of all service introductions in-flight, reporting progress to Engineering Platforms leadership and stakeholders.

· Support continuous improvement of the service introduction framework, helping to establish repeatable processes for future offerings.

· Champion user-centric design and promote consistent, high-quality service experiences across the portfolio.

· Experience in service introduction, product management, or technology service delivery roles within large or complex organisations.

· Strong understanding of the service lifecycle - from ideation and readiness through to launch, adoption, and continuous improvement.

· Excellent stakeholder management skills, with experience engaging across business, technology, and operations functions.

· Analytical mindset with the ability to interpret usage data, user feedback, and adoption trends to drive evidence-based recommendations.

· Strong communication and presentation skills, able to create clear documentation, communications, and executive reporting.

· Proactive, organised, and comfortable managing multiple service rollouts simultaneously.

· Collaborative approach and proven ability to work effectively within multi-disciplinary teams.

Desirables:

· Experience working within a managed services, cloud engineering, or platform operations environment.

· Background or qualification in Product Management, ITIL, or Agile delivery (e.g., ITIL 4 Foundation, AgilePM).

· Exposure to cloud or engineering concepts (Azure, AWS, GCP) and modern software delivery practices.

· Degree or equivalent experience in Business, Technology, or related disciplines.

This role sits within Deloitte's Engineering Platforms team - part of our Business Technology offering within Technology & Transformation. We design, build, and operate the cloud platforms, automation capabilities, and AI-enabling technologies that power Deloitte's managed services and digital solutions across the firm.

Our mission is to make complex technology simple, secure, and scalable - enabling innovation at pace across Deloitte's North and South Europe (NSE) member firms. The Service Introduction & Product Management role is central to that mission, ensuring that new services launched under Engineering Platforms are delivered with excellence, adopted successfully, and continually evolved based on user insight and performance data.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

As we continue to expand the capabilities of our Engineering Platforms portfolio, we are introducing a growing number of new services designed to support Deloitte practitioners across the firm. From AI enablement and cloud automation through to platform tooling, and developer self-service capabilities - our portfolio is broad, strategic, and rapidly evolving.

This role offers the opportunity to take ownership of introducing these new services to our internal user base across Deloitte NSE, ensuring they are launched effectively, adopted widely, and continually improved through user feedback and data-led insights.

You'll work closely with service owners, engineering leads, and governance teams to manage the end-to-end service introduction lifecycle - from readiness assessments and communication plans, to rollout, feedback, and iterative improvement. Acting as the bridge between engineering delivery and business adoption, you'll help ensure every new platform capability delivers measurable value and is aligned with our broader technology and transformation objectives., Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"Everyone at Deloitte builds relationships with their peers and puts in effort to get to know one another, making the work more enjoyable." - Deloitte employee

Our hybrid working policy

You'll be based in one of our UK offices with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers, Deloitte LLP is the United Kingdom affiliate of Deloitte NSE LLP, a member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"). DTTL and each of its member firms are legally separate and independent entities. DTTL and Deloitte NSE LLP do not provide services to clients. Please see About Deloitte to learn more about our global network of member firms.

Deloitte LLP is a limited liability partnership registered in England and Wales with registered number OC303675 and its registered office at 1 New Street Square, London EC4A 3HQ, United Kingdom.